Tapita: SEO Optimizer & Speed
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (3,474)
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Killed my store traffic, stick to the built-in SEO, no need for these kinds of apps
Hello,
Thank you for using our app and providing feedback.
After receiving your feedback, we checked your website traffic and found the following points:
1. Before installing our app on April 30, 2024, you consistently had a source of traffic from Linux devices and headless Chrome browsers. This indicates bot traffic, which might be harmful to your SEO and is not real traffic.
What is headless Chrome and how to detect it?
https://datadome.co/learning-center/what-is-headless-chrome-how-to-detect-it/
2. After installing our app from April 30 to May 08, there was no more bot traffic to your website. This is why you saw a decline in traffic after using our app.
When you had bot traffic to your website, there were two peaks on April 30 and March 15. These peaks had the highest portion of bot traffic, which explains why you think our app is reducing your traffic. In reality, the traffic after installing our app is genuine, good for your store, and has the potential to convert to sales.
Please respond to our email and share access to Google Search Console (GSC) and Google Analytics (GA) with us so that we can help you identify the source of the bot traffic and which agency might have caused it.
If you used another SEO agent or app before us, please review them as soon as possible, as they could be responsible for the bot traffic, which does not benefit your store.
We hope to hear from you soon.
Best regards,
Katy
lier,
They say the plugin is completely free and no package described on shopify app, but when we install, they show the packages , and nothing for free.
Hi there,
Thank you for spending time and effort giving us this review,
We believe it comes from misunderstanding because you used our app for less than 30 minutes and haven't tried any free features.
With free plan, you will be able to access many features to improve SEO and speed, such as: Instant loading page, image optimization for speed, SEO audit with 50 pages, Meta template, AI meta, SEO schema, we also can help you fix Critical SEO errors upon request.
Those features are also clearly stated in our pricing.
Our app is free to install and we have free plan (forever free) and other paid plans. Customers always can start with the free plan to try our basic features and we don't force any customer to upgrade.
Paid plans cover more advanced feature but free plan is enough to cover the basic SEO.
Best regards,
The worst part is the support team. They are rude, unprofessional, and even blackmailing. They threatened to review instantly after installing the app and disabled app functions after 3-4 hours when they failed to get a review. This is unacceptable and illegal. Do not download this app or trust these scammers. You have been warned.
They are just collecting the reviews to may use it further for their premium subscriptions with the same or another app name, currently the app name is “Tapita SEO & Speed Optimizer”. The app is free and the review count is around 400. That is the only reason they got the best rating but the point is that 99% of reviewers placed their reviews after using the app just a few hours even some reviews were placed after a few minutes using the app which is inconsistence.
They are practicing unethically to grow their business. We will put a comprehensive complaint at the Shopify help center with proof of their emails. We may pursue it further with Better Business Bureau (BBB).
So, please be aware and place your review after 5-6 months of using the app otherwise they may stop or put down your site on slow servers after getting an early review because their main purpose is to use these reviews for their premium subscriptions same as their other apps.
Hi Ijaz,
This is Max from Tapita. Above all, we thank you so much for your time and effort into using our app and we do apologize for this unwanted mis-understanding.
As explained in our conversations, we are receiving multiple complaints about store merchants being charged hundreds of dollars while the freelancers are exploiting our service for free.
While the app is free, we detest exploitation. We operate on trust and result and the reviews you are referring to as fake are made by extremely happy merchants with store much much faster than before without any additional cost. We want the result to speak for itself and we do not have the capability and moral to deceive thousand of merchants using our app. We are a team of young and ambitious people who work day in and out to bring nothing but "true value" to the Shopify market. By the way, Shopify does not allow fake reviews too, we would not in a million years doing what is against the rules and get effort throwing to the sea.
Our system recorded the store owner with the email sale@parksell.pk while yours is ijazmahe****@gmail.com, which rings freelancer red flags to us. The conversation tone was also extremely demanding and argumentative too: "we'll use the app for 1 year to test...etc" (by that time the merchant was already get charge and we can not catch the freelancer) (Same traits as numerous cases discovered by us before with freelancers).
You are our first 1 star review and we take that as a great lesson to learn in our way of approaching certain cases. We again thank you so much for your feedback that will make our sevice greater than ever.
We will let the merchant decide if the results are true or we are just a bunch of "greedy" app creator as you seem to think of us.
Regards,
Max
CEO of Tapita
don't install this app. this app has ruined my theme entirely that i had worked on for days. Unfortunately I hadn't taken any backup. On top of that their customer service is very bad, they don't help with anything.
Hello there,
This is Keenan one of Tapita founders. First off, I still want to apologize for what you are feeling about our app and I want to take full responsibility for your feedback.
I was also present during your chat with one of the agent. Just to confirm the following to make it clear for you and also ther people reading this review as well:
1. The problem reported was NEVER caused by our app, since none of the feature was turned on. Our technical agent also took a close look right away and confirmed that it was never our code that caused your misallgined text. We can easily prove this. We also try to reaching out right away after seeing that you reverted your website back.
2. You mention in your review that there was no back up, but up on further checking and as mentioned above we can see that you do have a back up. So I am not sure why you said that.
3. When you mentioned that you have a problem on chat, we immediately and actively want to understand your problem and fix it for you. But the second sentence that you sent to us was "F*** you". Straight up to my customer success agent without any explanation. This behavior should not be tolerated but we were still asking for more information to help you before you signed off.
4. Your store is in the USA while you are from India, this was already considered a red-flag to us as we are receiving multiple complaints about store merchants are being charged hundreds of dollars while the freelancer is exploiting our service for free. So it is unclear if you are one of those freelancers or one of our competitors.
Either way, we thank you for your effort in trying our app. Our service and products should speak for itself and we will let the reader decide.
Thank you again.
Keenan
The business model is as follows:
1: You install the app
2: You are denied access to the advertised features. With them providing an excuse... not even a rational excuse.
In my case, the excuse was that they claimed freelancers had been using their service for SEO, and then passing on a charge to their customers for the free service. Then the website owners were somehow holding Tapita accountable for this. It makes 0 sense at all, and is a poor excuse.
3: You will talk to them on live chat for a bit, and they will enable the service for you.
4: Before you have any time to verify the service is providing you any value, before google can crawl your website, and before you even know if it's doing anything useful outside of page speed improvements, they will immediately ask you for a review of the app.
5: If you ignore them, they will send a subsequent email including the following:
"Page speed feature when enabled will be completely free. But we are very new in the market and it is very challenging for our human resources and server to keep this feature running free of charge."
"So If you are serious about using Tapita, please let us know. Otherwise, we will have to give the opportunity to another merchant as we are receiving multiple complaints about store merchants being charged hundreds of dollars while the freelancer is exploiting our service for free. "
They are essentially going to force you to give them a (presumably good) review, and if you refuse, they will deny you access to the 'completely free' service. It's free but when you read between the lines, it isn't free.
This is not a reasonable or ethical way to run a business, is misleadingly advertised, and potentially breaks the Consumer Protection from Unfair Trading Regulations of 2008. The product itself might even work, but the way they are going about it is very unethical. In essence, they only want to provide the service to people who have provided them a review as payment.
Hi,
We appreciate your effort to write such a detailed review. Please accept our deepest apologies for any uncomfortable experience that you had with our app.
Please let us explain some things here:
1. We have provided in our latest email proofs of cases where there are actual freelancers and developers exploiting our app with bad intentions.
2. As we've tracked read receipt from our email and see that you haven't seen the email that we sent to the store email, we assumed that you are not the owner of the store and therefore a developer or a freelancer. This is indeed a hasty assumption from our part, and we are deeply sorry about this.
3. Please understand that we did not force you to give us a review by disabling the feature or anything. We waited for two days after you used the feature to make sure that everything runs well, before sending an email asking for a feedback.
Again, this is still an overly-cautious practice from our side, which we're deeply sorry for. We hope that you can give us a second chance and explore the many other useful features that we have to offer.
Thank you so much!