Recensioner (65)
Förfina
-
Efter omdömen
Redbrain is a very useful app and their support team are very helpful. I would certainly recommend this app.
Fantastic ad partners. Highly recommend for swift, hassle-free Google CSS managing. The commission on sale based system proves very convenient.
Your kind words made our day! We're delighted that our commission-based system is proving convenient for your business. We're committed to your success and can't wait to see more great results together! 🤝🚀
This app is brilliant. It gets you extra sales for an agreed commission. What more could you want and the Redbrain team are great to work with
I strongly advise anyone to use this app. It's easy to set up and the team have been very helpful. Sales have also been good which helps!
This app really works and makes extra sales. Customer service people are very helpful. Definitely recommended...
My experience has been amazing with order legend. I have now made my first sale and this is all because of them. The process is so simple and feel truely thankful. Looking forward to seeing more sales.
Thrilled to hear you made your first sale with our app! Thanks for the awesome review!
So far I am finding order legend a great app. Looking forward to seeing our business progressing with the help from Order Legend.
Hey there! 🎉 So thrilled to hear you're enjoying Order Legend. I just checked and can see we've generated 17 orders for your store so far, that's awesome! Thanks for being a part of our journey! 😊
Fantastic! Set up was very smooth (really just a couple of clicks and you're done) then it does take a while until it gets started but it was all done within a couple of weeks and we got an email to say our ads were running. 2.5hr later we had our first order!
I suggest you try it, you really have nothing to loose!
Thank you for sharing your experience! We're thrilled that you found our setup simple and saw results so swiftly! We're here to support you as you continue to grow your store.
Since our account managers left, we had no help. Left messages, emailed, reply was unhelpful, showing zero interest, then just disconnected our google ads.
We did not feel we are welcome at all as a customer, felt like inconvenience.
Not sure why they we were contacted at the first place by direct marketing email to sign up. Not great customer experience.
Thank you for taking the time to leave a review and share your experience with our app. We are genuinely sorry to hear that your experience did not meet your expectations and we appreciate your patience during a time of transition within our team.
When you installed our app on October 7th, 2022, we did our utmost to deliver value for your store. We promoted your products from November until the uninstall date in February, generating over a million impressions, 10,000+ clicks, and over 275 orders during this period. We're glad to see that our app was able to contribute to your business in this way.
However, we understand that you faced difficulties with another store you own, where our app, unfortunately, didn't perform as expected. We must clarify that while we strive for success in every case, there are numerous external factors such as search demand and onsite conversion rates that are outside of our control. Despite this, we take on the ad spend risk for every store to give each merchant the best chance of success possible.
During the time period you mentioned, our team was going through some organizational changes that unfortunately impacted our customer service and support. We sincerely apologize if you felt neglected or unappreciated during this transition. We value every single one of our customers and are constantly working to improve our communication and service.
We also made some necessary improvements to our billing system during this period, which may have added to the disruption. We recognize how crucial consistent and helpful support is for our users and we're committed to learning from this experience to improve our services.
We deeply regret that your experience with us fell short of your expectations.
Thank you again for your feedback. It helps us understand where we need to improve, and we assure you we are working hard to provide a better experience for all our users in the future.
Best Regards,
Adam & The Order Legend Team
Before you install it i would check in 'company house' this LTD's books. It will be clear quite quickly why you should not waste your time.
Their budget for a store will be around 0.05£ if not less for a day.
in response to Order Legend LTD :
Let me add some numbers for context, They managed to generate 3 CLICKS over two months and a massive wait for it - 200 impressions :)
(In your case, our campaigns lost us money and we did not pass any of these losses on to you) LOL
Order Legend is not Redbrain those are two separate entities and it would be great if you just dropped that charade
Hi there,
Order Legend Ltd is an entity we spun out of our parent company Redbrain Ltd. If you are reviewing our company books at this stage there will be very limited data as the majority of our financial reporting has been through Redbrain historically. This does not reflect how much we invest into our ads. Redbrain generated over £1 Billion order value for merchants in 2022 with the same model our app uses.
The exact amount we invest will vary from store to store, depending on how successful our campaigns are, the commission rate and budget cap you set. We put each store through a learning mode where we try different bidding strategies over a period of time to work out if we can drive impressions, clicks and orders under our model whilst running profitably for both parties.
I've just looked into your store and can see our campaigns generated limited impressions, clicks and zero orders over a couple of months. In your case, our campaigns lost us money and we did not pass any of these losses on to you. We take calculated risks and it didn't work for your store and you didn't pay anything for trying.
We can't guarantee that our app will work for every store and we make this clear on our website and throughout the app. Many factors outside of our control can affect the performance of our app including the products you sell, search volume, demand, competition, your website conversion rate and average order value. We can guarantee that we'll only ever charge if we generate your store orders.
Thanks,
Adam
In response to your updated comment:
Redbrain and Order Legend are owned by the same parent company (Redbrain Holdings Ltd). Feel free to check the corporate address and company officers on companies house:
https://find-and-update.company-information.service.gov.uk/company/10434678
https://find-and-update.company-information.service.gov.uk/company/11045775
https://find-and-update.company-information.service.gov.uk/company/13282279
You can also connect with me on Linkedin if you like:
https://www.linkedin.com/in/adamsturrock/
For transparency and accuracy, we generated 492 impressions and 7 clicks. Your store was still in learning mode when you decided to uninstall. During learning mode our system cycles through different bidding strategies and methods and raises bid amounts over time with the aim of generating orders.
When our system works it's fantastic and when it doesn't work we lose money. I'm sorry that it did not work for you.
Kind Regards,
Adam