Order Legend Order Boost , 36 条评论

Thank you for taking the time to leave a review and share your experience with our app. We sincerely apologize for any confusion or inconvenience you experienced. We understand that our service did not meet your expectations, and we are committed to learn from this and improve.

Firstly, we would like to clarify that our app does involve a setup process that involves synchronizing your product feed with Google Merchant Centre and setting up a Google ad account. This process typically takes 4-7 days, but in some cases, as with yours, it can take longer due to Google's approval process. In your case, our system reports that you installed the app on January 6th and the approval was completed on the 21st of February, after which we started promoting your products. We regret any lack of communication during this time and are working to improve our updates to users regarding this process going forward.

In terms of generating orders, we would like to emphasize that there are many factors that can influence the outcome. Despite generating +10,000s impressions and 100s of clicks for your store, we sadly did not see any conversions into paying orders through March. This could be influenced by various factors such as the types of products being sold, the market demand, and on-site conversion rates. As we highlight with our app, we take on the ad spend risk and unfortunately, in this case, the campaign did not result in sales.

We recognize that situations like this can be frustrating and we genuinely empathize with your experience. We want to assure you that continuous improvement of our app and strengthening our communication with users is at the heart of our operations. In line with this, we are diligently working on new features that will offer more detailed insights into the system's status for our merchants.

It's crucial to highlight that despite the time your store spent integrated with our app, you were not charged any fees. We operate on a performance basis, meaning we absorbed the ad spend, bearing the risk without passing any cost to you. Although this resulted in a loss on our part, our goal is to ensure that our merchants feel confident and see value in our service. We are steadfast in our commitment to enhance our offerings and deliver a more satisfying experience to all our users.

Again, we are sorry for any disappointment caused and we appreciate your feedback as it helps us make necessary improvements. We're committed to delivering a better experience for all our users in the future.

Best Regards,
Adam & The Order Legend Team

Thank you for taking the time to provide us with your feedback. We deeply regret to hear about your dissatisfaction and the issues you experienced with our app.

When you used our app for this store, we did our best to deliver value. We were able to generate 17 orders for your store, but unfortunately, due to various external factors beyond our control such as search demand and onsite conversion rates, we couldn't sustain the performance to a profitable level. In these scenarios, we bear the ad spend risk, which, in this case, led to a loss on our side.

We're truly sorry to hear about the technical issues you encountered and the frustration with the double charges. We had some necessary improvements to our billing system during this period which might have caused some disruptions. Your concerns are of utmost importance to us and we assure you that we're addressing them.

We also understand the impact of the departure of your account manager, who you mention was fantastic. Our team went through some changes during that period, which unfortunately affected our level of service. We apologize for any inconvenience this may have caused and want to assure you that we are dedicated to maintaining a high level of customer service.

Your feedback is invaluable and we take it very seriously. Our mission is to help our merchants succeed and we regret that we fell short in your case. We understand how important a customer-oriented approach is and we're committed to making improvements in this area.

Once again, we apologize for any disappointment caused and thank you again for your feedback. We're committed to learning from these experiences and continuously working to improve our app and our service.

Best Regards,
Adam & The Order Legend Team

Thank you for sharing your experience! We're thrilled that you found our setup simple and saw results so swiftly! We're here to support you as you continue to grow your store.

Hi PixelFusion Labs,

The budget you set is not ad spend. we use Shopify usage-based billing to process commission charges. Commissions will only be processed on orders our app has generated.

Shopify enforces that a maximum monthly billing cap is set when using usage-based billing. This is not the amount you will pay each month unless we generate enough order value to hit the cap (based on a 12% commission rate calculation on the value of orders our app has generated).​

For example, you could set the cap to the default $600, and the following scenarios could happen:

​1. We generate 0 orders, we charge $0
2. We generate $5,000 of order value, we charge $600
3. We generate somewhere between $0 and $5000 of order value and charge 12% of the generated order value.

​As you can see, our app usage-based billing is essentially pay-as-you-go, where you only pay if our app generates orders up to the monthly cap you set. There are no additional fees.

There are 2 ways merchants view the cap:

1. A merchant wants us to help them sell as much as possible, so we recommend setting the cap really high, like for example: $99,999. Realistically it would be almost impossible to hit this cap.
2. They want to manage cash flow, customer experience, or inventory and use the cap to meter our apps performance.

The amount you set does not directly influence ad spend, the cap only comes into play when we hit the cap and we can no longer earn commissions. At this point our ads will have to be paused until the monthly billing cycle resets back to $0.

You can also change the usage-based billing commission budget cap at any point up or down as desired from within the app.

Thanks,
Adam