Order Legend Order Boost

Thanks for your support and kind words. We'll continue to improve our app and optimize our campaigns, great to see the impact our app is having for your store!

Thank you for sharing your experience! We're thrilled that you found our setup simple and saw results so swiftly! We're here to support you as you continue to grow your store.

Thank you for taking the time to leave a review and share your experience with our app. We are genuinely sorry to hear that your experience did not meet your expectations and we appreciate your patience during a time of transition within our team.

When you installed our app on October 7th, 2022, we did our utmost to deliver value for your store. We promoted your products from November until the uninstall date in February, generating over a million impressions, 10,000+ clicks, and over 275 orders during this period. We're glad to see that our app was able to contribute to your business in this way.

However, we understand that you faced difficulties with another store you own, where our app, unfortunately, didn't perform as expected. We must clarify that while we strive for success in every case, there are numerous external factors such as search demand and onsite conversion rates that are outside of our control. Despite this, we take on the ad spend risk for every store to give each merchant the best chance of success possible.

During the time period you mentioned, our team was going through some organizational changes that unfortunately impacted our customer service and support. We sincerely apologize if you felt neglected or unappreciated during this transition. We value every single one of our customers and are constantly working to improve our communication and service.

We also made some necessary improvements to our billing system during this period, which may have added to the disruption. We recognize how crucial consistent and helpful support is for our users and we're committed to learning from this experience to improve our services.

We deeply regret that your experience with us fell short of your expectations.

Thank you again for your feedback. It helps us understand where we need to improve, and we assure you we are working hard to provide a better experience for all our users in the future.

Best Regards,
Adam & The Order Legend Team

Hi there,

Order Legend Ltd is an entity we spun out of our parent company Redbrain Ltd. If you are reviewing our company books at this stage there will be very limited data as the majority of our financial reporting has been through Redbrain historically. This does not reflect how much we invest into our ads. Redbrain generated over £1 Billion order value for merchants in 2022 with the same model our app uses.

The exact amount we invest will vary from store to store, depending on how successful our campaigns are, the commission rate and budget cap you set. We put each store through a learning mode where we try different bidding strategies over a period of time to work out if we can drive impressions, clicks and orders under our model whilst running profitably for both parties.

I've just looked into your store and can see our campaigns generated limited impressions, clicks and zero orders over a couple of months. In your case, our campaigns lost us money and we did not pass any of these losses on to you. We take calculated risks and it didn't work for your store and you didn't pay anything for trying.

We can't guarantee that our app will work for every store and we make this clear on our website and throughout the app. Many factors outside of our control can affect the performance of our app including the products you sell, search volume, demand, competition, your website conversion rate and average order value. We can guarantee that we'll only ever charge if we generate your store orders.

Thanks,
Adam

In response to your updated comment:

Redbrain and Order Legend are owned by the same parent company (Redbrain Holdings Ltd). Feel free to check the corporate address and company officers on companies house:

https://find-and-update.company-information.service.gov.uk/company/10434678

https://find-and-update.company-information.service.gov.uk/company/11045775

https://find-and-update.company-information.service.gov.uk/company/13282279

You can also connect with me on Linkedin if you like:
https://www.linkedin.com/in/adamsturrock/

For transparency and accuracy, we generated 492 impressions and 7 clicks. Your store was still in learning mode when you decided to uninstall. During learning mode our system cycles through different bidding strategies and methods and raises bid amounts over time with the aim of generating orders.

When our system works it's fantastic and when it doesn't work we lose money. I'm sorry that it did not work for you.

Kind Regards,
Adam

Thank you for taking the time to provide us with your feedback. We deeply regret to hear about your dissatisfaction and the issues you experienced with our app.

When you used our app for this store, we did our best to deliver value. We were able to generate 17 orders for your store, but unfortunately, due to various external factors beyond our control such as search demand and onsite conversion rates, we couldn't sustain the performance to a profitable level. In these scenarios, we bear the ad spend risk, which, in this case, led to a loss on our side.

We're truly sorry to hear about the technical issues you encountered and the frustration with the double charges. We had some necessary improvements to our billing system during this period which might have caused some disruptions. Your concerns are of utmost importance to us and we assure you that we're addressing them.

We also understand the impact of the departure of your account manager, who you mention was fantastic. Our team went through some changes during that period, which unfortunately affected our level of service. We apologize for any inconvenience this may have caused and want to assure you that we are dedicated to maintaining a high level of customer service.

Your feedback is invaluable and we take it very seriously. Our mission is to help our merchants succeed and we regret that we fell short in your case. We understand how important a customer-oriented approach is and we're committed to making improvements in this area.

Once again, we apologize for any disappointment caused and thank you again for your feedback. We're committed to learning from these experiences and continuously working to improve our app and our service.

Best Regards,
Adam & The Order Legend Team

Thank you for taking the time to leave a review and share your experience with our app. We sincerely apologize for any confusion or inconvenience you experienced. We understand that our service did not meet your expectations, and we are committed to learn from this and improve.

Firstly, we would like to clarify that our app does involve a setup process that involves synchronizing your product feed with Google Merchant Centre and setting up a Google ad account. This process typically takes 4-7 days, but in some cases, as with yours, it can take longer due to Google's approval process. In your case, our system reports that you installed the app on January 6th and the approval was completed on the 21st of February, after which we started promoting your products. We regret any lack of communication during this time and are working to improve our updates to users regarding this process going forward.

In terms of generating orders, we would like to emphasize that there are many factors that can influence the outcome. Despite generating +10,000s impressions and 100s of clicks for your store, we sadly did not see any conversions into paying orders through March. This could be influenced by various factors such as the types of products being sold, the market demand, and on-site conversion rates. As we highlight with our app, we take on the ad spend risk and unfortunately, in this case, the campaign did not result in sales.

We recognize that situations like this can be frustrating and we genuinely empathize with your experience. We want to assure you that continuous improvement of our app and strengthening our communication with users is at the heart of our operations. In line with this, we are diligently working on new features that will offer more detailed insights into the system's status for our merchants.

It's crucial to highlight that despite the time your store spent integrated with our app, you were not charged any fees. We operate on a performance basis, meaning we absorbed the ad spend, bearing the risk without passing any cost to you. Although this resulted in a loss on our part, our goal is to ensure that our merchants feel confident and see value in our service. We are steadfast in our commitment to enhance our offerings and deliver a more satisfying experience to all our users.

Again, we are sorry for any disappointment caused and we appreciate your feedback as it helps us make necessary improvements. We're committed to delivering a better experience for all our users in the future.

Best Regards,
Adam & The Order Legend Team

Hi PixelFusion Labs,

The budget you set is not ad spend. we use Shopify usage-based billing to process commission charges. Commissions will only be processed on orders our app has generated.

Shopify enforces that a maximum monthly billing cap is set when using usage-based billing. This is not the amount you will pay each month unless we generate enough order value to hit the cap (based on a 12% commission rate calculation on the value of orders our app has generated).​

For example, you could set the cap to the default $600, and the following scenarios could happen:

​1. We generate 0 orders, we charge $0
2. We generate $5,000 of order value, we charge $600
3. We generate somewhere between $0 and $5000 of order value and charge 12% of the generated order value.

​As you can see, our app usage-based billing is essentially pay-as-you-go, where you only pay if our app generates orders up to the monthly cap you set. There are no additional fees.

There are 2 ways merchants view the cap:

1. A merchant wants us to help them sell as much as possible, so we recommend setting the cap really high, like for example: $99,999. Realistically it would be almost impossible to hit this cap.
2. They want to manage cash flow, customer experience, or inventory and use the cap to meter our apps performance.

The amount you set does not directly influence ad spend, the cap only comes into play when we hit the cap and we can no longer earn commissions. At this point our ads will have to be paused until the monthly billing cycle resets back to $0.

You can also change the usage-based billing commission budget cap at any point up or down as desired from within the app.

Thanks,
Adam