Nabu for Google Shopping Feed

Dear Carlos,

I hope that you are doing great.

I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.

I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.

Thanks,
Shubham
Team AdNabu

Hi,

Please reach out to our support, and maybe we can help you get your account back.

Concerning compare at price issue, We send compare-at-price as price and price as sale-price to Google Merchant Center as recommended by Google. Failing to send data this way can get your products disapproved due to price mismatch.

Coming to the misrepresentation issue, This is a store-level violation and not related to product data. The most common reasons for this error are missing privacy policy, contact info, etc.

We have thousands of stores using our app and running sales on their store. None of them are affected due to sale-price or compare-at-price.

There is a misunderstanding. Do reach out, and we can help you out!

Salil

Hi

Your questions were slightly advanced and our customer support executives did not know the answer right away. Sorry about that. We ask you to get on a call so that our experts can answer your queries.

Lieber Nordland.Shop Admin & Team,

Es tut mir sehr leid, dass Sie schlechte Erfahrungen mit unserer App gemacht haben.

Unsere App erfasst alle Einzelpreise, die in Ihrem Shopify-Adminbereich für Ihre Produkte vorhanden sind, und sendet sie an Ihr Google Merchant Center. Wir haben versucht, dies in Ihrem Fall zu lösen, waren jedoch eingeschränkt, da der erforderliche Zugriff nicht verfügbar war. Ich versichere Ihnen jedoch, dass unser Entwicklerteam dies immer noch für Sie untersucht.

Wir werden versuchen, unsere Hilfeartikel in Zukunft auf Ihre Sprache zu aktualisieren. Wir versuchen, unsere E-Mails immer in der Muttersprache unserer Kunden zu kommunizieren, wie Sie sicherlich schon bemerkt haben.

Bitte entschuldigen Sie alle Unannehmlichkeiten, die von unserer Seite verursacht wurden.

Dear Menachem,

We are extremely sorry for the total inconvenience caused to you from our side. It's unfortunate that you did not have a good experience with our app.

We were earlier able to solve the blank screen issue that was happening on your end. I am sure that you must have now cross-checked it, as informed earlier over email.

I have also cross-checked your Google Merchant Center account. I can assure you, as per the info available with me, that your account is ready to serve ads. Your main account that is connected with the app is not suspended.

You should feel free to write back and we can take your concerns forward and try to help you in the best possible way.

Prezado Higor,

Agradeço por você experimentar o feed do Nabu para Google Shopping! Estou aqui para ajudá-lo e garantir que você tenha uma experiência tranquila.

Como você pode ver, entrei em contato pessoalmente com seu endereço de e-mail e número de telefone várias vezes para ajudá-lo com a configuração, mas não consegui entrar em contato com você corretamente. Por favor, responda no tópico de e-mail existente se tiver a oportunidade de lê-lo. Basicamente, você precisa clicar no botão CONFIGURAÇÃO COMPLETA no aplicativo para que o aplicativo possa começar a enviar os dados do produto para sua conta GMC.

Eu ficaria feliz se você considerasse atualizar sua avaliação depois de iniciar o teste de nosso aplicativo e enviar seus produtos.

Cumprimentos,
Shubham
Equipe AdNabu

Dear Nick,

Thank you for sharing your feedback on our support services. We're sorry to hear your experience didn't meet your expectations, particularly with our response times.

While we've consistently aimed to provide prompt and attentive support, we acknowledge there may have been instances where we fell short. We apologize for any inconvenience caused and are actively working to improve our processes.

Considering the positive experiences you've had overall, we kindly ask you to reconsider your review. Your updated feedback would not only reflect the quality support we strive for but also help us enhance our services for you and other customers.

Thank you for your feedback and the opportunity to serve you. We're committed to regaining your trust and exceeding your expectations.

Warm Regards,
Ashwitha A.
Team AdNabu

Dear Evan,

I am extremely sorry for the inconvenience that was caused to you. We tried our level best to fetch your product data from your website.

I earlier notified you via email that your products not being visible in the app was being caused because the response was pending on the Shopify side regarding BulkGraphQL. Our app uses this method to fetch the product data from the website. This was not directly a bug on our side and products get immediately displayed in the app in all cases.

We have already taken care of this from our side.

You should always feel free to write back to me if you wish to give it a second try. Thanks for your understanding.

Hi

We call our customers only if they are facing any issues. We do this to proactively help them fix whatever issues they might have, as email and other async communication take time.

Coming to the issues you faced, SKUs are mapped to MPN by default as recommended by Google. Barcode is what is synced as GTIN by default. If you want to map SKU as GTIN, we can do that. You just had to ask our support team.

Images, shipping information, etc., are all synced by us by default. I don't know the issue you were facing, being honest.

Our app can also sync Google Product Category via metafields. Documentation on this is available in our help articles.

But unfortunately, we never got an opportunity even to understand your issues.

You said the app is not working via chat and immediately left a 1-star review. You also did not respond to our chat/email/calls. We are a small team, and I think this is unfair.

Anyway, If you ever want to work with us again, feel free to install the app. But please allow us time to at least understand your concerns.

Lieber Rolf,

Es tut uns leid, von Ihren Erfahrungen mit unserer App und den aufgetretenen Schwierigkeiten zu hören.

Wir versichern Ihnen, dass uns unsere Nutzer wirklich am Herzen liegen. Ihre Zufriedenheit hat für uns oberste Priorität. Wir haben erhebliche Anstrengungen unternommen, um das Problem zu lösen, mit dem Sie zuvor konfrontiert waren.

Wir schätzen Ihr Feedback sehr und wären Ihnen dankbar, wenn Sie uns eine weitere Chance geben könnten, Ihnen bei dem von Ihnen erwähnten Versandproblem behilflich zu sein. Unser engagiertes Support-Team ist für Sie da und engagiert sich für die Lösung Ihrer offenen Probleme.

Bitte wenden Sie sich an uns, damit wir die Angelegenheit weiter untersuchen und Ihnen eine Lösung anbieten können. Wir sind entschlossen, Ihr Vertrauen zurückzugewinnen und sicherzustellen, dass Ihre Erfahrung mit unserer App Ihren Erwartungen entspricht.

Vielen Dank für Ihr Verständnis und wir hoffen, dass wir wieder die Gelegenheit haben, mit Ihnen zusammenzuarbeiten.

Grüße,
Team AdNabu