App für Google Shopping‑Feed

Dear Magbella,

Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription.

I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you.

If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations.

Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon.

Warm Regards,
Shubham
Team AdNabu

Dear HomeWetBar Admin & Team,

Thank you for your feedback. I'm sorry to hear about the difficulties you experienced with the Nabu for Google Shopping feed app. I understand how frustrating it can be when the functionality doesn't meet your expectations.

I have reached out to you twice via email to explain that the delay might be due to sync issues from Shopify's side, and to offer assistance in resolving the problem. However, I haven't received a response. I encourage you to give it another try, as there is a chance the issue may not recur.

If you are willing, I am here to assist you personally to ensure everything works smoothly. Your satisfaction with the app is very important to me, and I am committed to helping you make the most of it. Please feel free to reach out to me directly on the email thread at your convenience.

Thank you for giving our app a try, and I hope to have the opportunity to assist you further.

Warm Regards,
Shubham
Team AdNabu

Dear Ruben,

I understand this is far more than an inconvenience. I'm truly sorry for the impact on your efforts. We tried recovering your data, and we were successful in recovering the customizations of about 1800+ products, as you mentioned, but we did not have the remaining customizations available in our DB, as we informed you.

You can continue to optimize products using our platform, and I request that you immediately flag anything that looks wrong to you. I also request that you note that our initial review didn't uncover any platform-wide errors during the time period when you reported this. We also do not have any other instances of lost data in this period, and such a situation has arisen for the first time in this app's history. We're taking this extremely seriously and conducting a thorough investigation. This shouldn't have happened, and we're determined to understand why. We will explore this situation further to arrive at a better result than the present resolution. We're also implementing safeguards to help prevent this from happening again.

As a gesture of goodwill and to partially offset your losses, I've already issued a refund for your two months of usage of our app, i.e., $79 x 2, to compensate for your loss. We will also attempt to be more transparent in our communication going forward. Thanks for your feedback.

Apologies,
Shubham
Team AdNabu

Prezado administrador e equipe da PREMIER - MELHORES OFERTAS,

Obrigado pelo seu feedback. Pedimos desculpas por qualquer inconveniente que você tenha experimentado durante a desinstalação. Você pode simplesmente remover o aplicativo da sua lista de aplicativos instalados no administrador do Shopify, e pronto. Isso interromperia o teste e cancelaria qualquer assinatura futura.

Tentei entrar em contato com você várias vezes por telefone e e-mail para entender e resolver quaisquer problemas que você possa estar enfrentando, mas não consegui entrar em contato com você.

Sua satisfação é importante para nós e estou ansioso para ajudá-lo ainda mais. Obrigado por experimentar nosso aplicativo.

Atenciosamente,
Ashwitha A.
Equipe AdNabu

Dear Nick,

Thank you for sharing your feedback on our support services. We're sorry to hear your experience didn't meet your expectations, particularly with our response times.

While we've consistently aimed to provide prompt and attentive support, we acknowledge there may have been instances where we fell short. We apologize for any inconvenience caused and are actively working to improve our processes.

Considering the positive experiences you've had overall, we kindly ask you to reconsider your review. Your updated feedback would not only reflect the quality support we strive for but also help us enhance our services for you and other customers.

Thank you for your feedback and the opportunity to serve you. We're committed to regaining your trust and exceeding your expectations.

Warm Regards,
Ashwitha A.
Team AdNabu

Dear Brian & team,

I'm sorry to hear about the challenges you faced, and I apologize for any inconvenience you were caused. I have investigated the issue.

Ours is an embedded app that is built for Shopify. When you want to sign in to the app using your Google account, there is a restriction as per Google's policy that Google will stop the sign-in until you do it through some browser. This is done to help protect your account by Google. You can find more information in the help article below.

https://support.google.com/accounts/answer/7675428

I hope you understand that this is not a limitation of our app and we are bound to Google's policies.

Thanks for your understanding and as discussed via email, please feel free to return to our app whenever you resume your e-commerce operations and I will get your products on the Google Merchant Center.

Warm Regards,
Shubham
Team AdNabu

Prezado Higor,

Agradeço por você experimentar o feed do Nabu para Google Shopping! Estou aqui para ajudá-lo e garantir que você tenha uma experiência tranquila.

Como você pode ver, entrei em contato pessoalmente com seu endereço de e-mail e número de telefone várias vezes para ajudá-lo com a configuração, mas não consegui entrar em contato com você corretamente. Por favor, responda no tópico de e-mail existente se tiver a oportunidade de lê-lo. Basicamente, você precisa clicar no botão CONFIGURAÇÃO COMPLETA no aplicativo para que o aplicativo possa começar a enviar os dados do produto para sua conta GMC.

Eu ficaria feliz se você considerasse atualizar sua avaliação depois de iniciar o teste de nosso aplicativo e enviar seus produtos.

Cumprimentos,
Shubham
Equipe AdNabu

Dear Carlos,

I hope that you are doing great.

I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.

I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.

Thanks,
Shubham
Team AdNabu

Hi,

Please reach out to our support, and maybe we can help you get your account back.

Concerning compare at price issue, We send compare-at-price as price and price as sale-price to Google Merchant Center as recommended by Google. Failing to send data this way can get your products disapproved due to price mismatch.

Coming to the misrepresentation issue, This is a store-level violation and not related to product data. The most common reasons for this error are missing privacy policy, contact info, etc.

We have thousands of stores using our app and running sales on their store. None of them are affected due to sale-price or compare-at-price.

There is a misunderstanding. Do reach out, and we can help you out!

Salil

Hi

Your questions were slightly advanced and our customer support executives did not know the answer right away. Sorry about that. We ask you to get on a call so that our experts can answer your queries.