Nabu for Google Shopping Feed
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
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I’ve never seen an app this problematic in my life.
1- It doesn’t sync the Product Type fields correctly.
2- Customer support always says “we’ve escalated it, you’ll be notified by email,” but no email ever comes and the issue is never resolved.
3- You're not sending the first image of the product, you're sending the first image of the first variant. If the variant has no image, then you allow sending one of the first few product images (1st, 2nd, or 3rd). There's a big difference between a listing image and a variant image, and I already explained this during the video call. I'm still waiting for a proper answer.
4- I even recorded and sent a Loom video to explain everything clearly, but the issue remains the same. It feels like they pretend to listen, but nothing changes.
5- Most tickets never get a response, except maybe 1 or 2.
6- Product titles in Merchant Center were automatically appended with Variant Option Names and Values, causing character limits to be exceeded. I had to manually fix this using Excel import/export. Trying to explain anything to support is incredibly difficult — it feels like they go out of their way not to understand you.
In short: If you're a small or new store, maybe it’s fine. But if you manage products with 40–80 variants each, avoid this app. You’ll regret it.
Hi Sami,
Thank you for your feedback. We appreciate your support and the opportunity to serve you.
Your special request for the variant images required custom development, which took additional time to ensure it met our quality standards. We apologize for any inconvenience this may have caused.
Your satisfaction is important to us, and we're committed to improving our processes to better accommodate such requests in the future. We hope to serve you again and provide an experience that exceeds your expectations.
Best regards,
Sampy Mishra,
Customer Success Manager,
AdNabu.
DANGER! SENDS INCORRECT PRICES (LOWER) THAN IMAP TO GOOGLE FEEDS! NOT RECOMMENDED.
IT DOES NOT WORK RIGHT. IT SUBMITS LOWER PRICING AND CAUSES US TO HAVE IMAP VIOLATIONS WITH PARTNERS!
We tried many times to work with them - it does not work. And frankly, they do not care. Do not use this app!
I upgraded a paid package and changed it to a free package, and he still deducted me $29 a month
Supporter doesn't even understand how the app works.
The application often fails to sync new products.
Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them.
I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple.
If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time.
I'll give them another 48 hours.
Dear Magbella,
Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription.
I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you.
If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations.
Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon.
Warm Regards,
Shubham
Team AdNabu
This app is a no-no, there is no way to cancel the plan. The plan is automatically configured when you install the app, so be careful! With the dollar at R$6.00, the value of this plan is not worth using at all.
Dear Vz Lupas Admin & Team,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app services and that our support team was able to assist you with your needs.
Our team is dedicated to providing the highest level of professionalism and efficiency, and it's fantastic to know that we have exceeded your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards you've come to expect from AdNabu.
Thanks again for choosing us!
Warm Regards,
Neha Singh
Team AdNabu
During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max,
I hope you're doing well.
I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge.
Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time.
Thank you for your understanding, and we look forward to the opportunity to provide a better experience.
Warm Regards
Sampy
Team AdNabu
Really terrible. All the stuff they show in the screenshots is very limited functionality in the real app. Not to mention you have to connect it to your merchant center before you can even see how terrible it is. That and it's super slow to update. Whomever is writing these positive reviews must be small tiny stores as it only processed 6 products in 10 minutes we have 1500 products, completely unfeasible.
Dear HomeWetBar Admin & Team,
Thank you for your feedback. I'm sorry to hear about the difficulties you experienced with the Nabu for Google Shopping feed app. I understand how frustrating it can be when the functionality doesn't meet your expectations.
I have reached out to you twice via email to explain that the delay might be due to sync issues from Shopify's side, and to offer assistance in resolving the problem. However, I haven't received a response. I encourage you to give it another try, as there is a chance the issue may not recur.
If you are willing, I am here to assist you personally to ensure everything works smoothly. Your satisfaction with the app is very important to me, and I am committed to helping you make the most of it. Please feel free to reach out to me directly on the email thread at your convenience.
Thank you for giving our app a try, and I hope to have the opportunity to assist you further.
Warm Regards,
Shubham
Team AdNabu
Apps charges for orders that have nothing to do it. I sync to other countries that have no sells and this apps instead charges for the orders done in my home country, thats a scam!
Dear Carlos,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.
I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Thanks,
Shubham
Team AdNabu
It's really bad I have to leave this app negative feedback, the app does not work as described or as expect. It will not update the products feed very well, it does add feed, though. When I contact online customer service, or send email to support, they just provide an expert phone number, and ask to contact expert, but no reply your question directly, or solve your problem in email or live chat.
Hi
Your questions were slightly advanced and our customer support executives did not know the answer right away. Sorry about that. We ask you to get on a call so that our experts can answer your queries.