Nabu dla Google Shopping
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The reviews regarding pushing products with mismatch price are true, it happened to me, also for majority of the products the main image is not even the photo of the variant exported to google merchant, is just another random photo from the product link, so if you have multiple variants this could be a problem because is not pushing the right photo of the variant.
I got misinterpretation because of some products mismatch price, spam title (even if the variants had different models, they used same title for all of them), currency difference, and using the same photos for all variants (which is wrong because I had different models/designs, they app were showing only one photo for all designs). My merchant was reinstated after I deleted their products from my merchant and applied for review. I am really afraid to continue using their services.
The app is broken with so many crashes and it not lets AI to optimize the google shopping feed, I'm disappointed
SCAMMER. Indian company, not USA-based, using false information. The entire team is located in India, not physically in the US. You should be concerned about your information because you can't do anything to them since they are in India. They upgrade you to the highest package without your knowledge and take payments you don't use. Look up the company address on Google: AdNabu 3488, Beginest, 14th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008, India
I have been used this app for 3 years, at the beginning I had no issue with them. But lately they import products with missing colors and missing size, even if I told them about this issue about 7-10 days ago, they never bothered to fix the issue. Now I do not know what happened in my merchant center from 120 clicks per day it god sudden drop to 19 click also with 60-70% drop in impressions. I had no issue with merchant.
Dear Antonios admin and team,
Thank you sincerely for taking the time to update your previous review. We truly appreciate your willingness to reconsider and share your revised experience.
We understand there might have been some confusion regarding the issue you experienced. Upon reviewing your account, our team identified that the expiration dates were added to certain products in your account that had caused the product removal upon expiry from your Google Merchant Center account. We're glad we could quickly pinpoint the cause and work towards a successful resolution. Thank you for allowing us the opportunity to assist you, we truly appreciate your trust and patience throughout the process.
Your satisfaction remains our highest priority, and we're committed to continuing our efforts to maintain the high standards of service that you deserve from AdNabu.
Thanks again.
Warm Regards,
Ashwitha A.
Team AdNabu
DANGER! SENDS INCORRECT PRICES (LOWER) THAN IMAP TO GOOGLE FEEDS! NOT RECOMMENDED.
IT DOES NOT WORK RIGHT. IT SUBMITS LOWER PRICING AND CAUSES US TO HAVE IMAP VIOLATIONS WITH PARTNERS!
We tried many times to work with them - it does not work. And frankly, they do not care. Do not use this app!
Hi LookInTheAttic and Team,
We’re really sorry for the trouble you experienced. Our app only submits the price exactly as it appears in your Shopify store, so if any discrepancy happened, it may have been due to a sync or configuration issue. We’d love the chance to look into this together and make sure it’s fully resolved — please reach out to us at support@adnabu.com so we can prioritize your case.
Regards
Sampy
TeamAdNabu
I’ve never seen an app this problematic in my life.
1- It doesn’t sync the Product Type fields correctly.
2- Customer support always says “we’ve escalated it, you’ll be notified by email,” but no email ever comes and the issue is never resolved.
3- You're not sending the first image of the product, you're sending the first image of the first variant. If the variant has no image, then you allow sending one of the first few product images (1st, 2nd, or 3rd). There's a big difference between a listing image and a variant image, and I already explained this during the video call. I'm still waiting for a proper answer.
4- I even recorded and sent a Loom video to explain everything clearly, but the issue remains the same. It feels like they pretend to listen, but nothing changes.
5- Most tickets never get a response, except maybe 1 or 2.
6- Product titles in Merchant Center were automatically appended with Variant Option Names and Values, causing character limits to be exceeded. I had to manually fix this using Excel import/export. Trying to explain anything to support is incredibly difficult — it feels like they go out of their way not to understand you.
In short: If you're a small or new store, maybe it’s fine. But if you manage products with 40–80 variants each, avoid this app. You’ll regret it.
Hi Sami,
Thank you for your feedback. We appreciate your support and the opportunity to serve you.
Your special request for the variant images required custom development, which took additional time to ensure it met our quality standards. We apologize for any inconvenience this may have caused.
Your satisfaction is important to us, and we're committed to improving our processes to better accommodate such requests in the future. We hope to serve you again and provide an experience that exceeds your expectations.
Best regards,
Sampy Mishra,
Customer Success Manager,
AdNabu.
Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them.
I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple.
If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time.
I'll give them another 48 hours.
Dear Magbella,
Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription.
I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you.
If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations.
Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon.
Warm Regards,
Shubham
Team AdNabu
Supporter doesn't even understand how the app works.
The application often fails to sync new products.
Dear UnixGifts and Team,
Thank you for sharing your feedback about our support. We’re sorry to hear that your experience with response times did not meet your expectations.
While we always aim to provide timely and attentive help, we understand there may have been moments we fell short. Please accept our sincere apologies for any inconvenience this caused. We’re actively improving our processes to serve you better.
We truly appreciate the opportunity to support your business and are committed to regaining your trust and exceeding your expectations moving forward.
Regards
Sampy
Team AdNabu
I upgraded a paid package and changed it to a free package, and he still deducted me $29 a month
Dear Wallojewelery and Team
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing, and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you the amount you were charged.
I also tried to contact you via email/call, but have not been able to establish contact since your last email. Please get back to us and reinstall our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Regards
Sampy
Team AdNabu
Apps charges for orders that have nothing to do it. I sync to other countries that have no sells and this apps instead charges for the orders done in my home country, thats a scam!
Dear Carlos,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.
I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Thanks,
Shubham
Team AdNabu