Nabu para Google Shopping
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During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max,
I hope you're doing well.
I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge.
Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time.
Thank you for your understanding, and we look forward to the opportunity to provide a better experience.
Warm Regards
Sampy
Team AdNabu
Didn't workout for our Store. Support takes too long to respond.
Dear Nick,
Thank you for sharing your feedback on our support services. We're sorry to hear your experience didn't meet your expectations, particularly with our response times.
While we've consistently aimed to provide prompt and attentive support, we acknowledge there may have been instances where we fell short. We apologize for any inconvenience caused and are actively working to improve our processes.
Considering the positive experiences you've had overall, we kindly ask you to reconsider your review. Your updated feedback would not only reflect the quality support we strive for but also help us enhance our services for you and other customers.
Thank you for your feedback and the opportunity to serve you. We're committed to regaining your trust and exceeding your expectations.
Warm Regards,
Ashwitha A.
Team AdNabu
Really terrible. All the stuff they show in the screenshots is very limited functionality in the real app. Not to mention you have to connect it to your merchant center before you can even see how terrible it is. That and it's super slow to update. Whomever is writing these positive reviews must be small tiny stores as it only processed 6 products in 10 minutes we have 1500 products, completely unfeasible.
Dear HomeWetBar Admin & Team,
Thank you for your feedback. I'm sorry to hear about the difficulties you experienced with the Nabu for Google Shopping feed app. I understand how frustrating it can be when the functionality doesn't meet your expectations.
I have reached out to you twice via email to explain that the delay might be due to sync issues from Shopify's side, and to offer assistance in resolving the problem. However, I haven't received a response. I encourage you to give it another try, as there is a chance the issue may not recur.
If you are willing, I am here to assist you personally to ensure everything works smoothly. Your satisfaction with the app is very important to me, and I am committed to helping you make the most of it. Please feel free to reach out to me directly on the email thread at your convenience.
Thank you for giving our app a try, and I hope to have the opportunity to assist you further.
Warm Regards,
Shubham
Team AdNabu
In den Shopify-Produktdaten vorhandene Grundpreise werden nicht unterstützt. Daher können z.B. Lebenmittel nicht mit dem Produktfeed zu google eingereicht werden oder jedes Produkt muss aufwändig nachbearbeitet werden.
Von einer in Deutschland entwickelten App hätte ich zudem ein besonderes Augenmerk auf das deutsche Wettbewerbsrecht und auch eine Kommunikation auf Deutsch erwartet.
Lieber Nordland.Shop Admin & Team,
Es tut mir sehr leid, dass Sie schlechte Erfahrungen mit unserer App gemacht haben.
Unsere App erfasst alle Einzelpreise, die in Ihrem Shopify-Adminbereich für Ihre Produkte vorhanden sind, und sendet sie an Ihr Google Merchant Center. Wir haben versucht, dies in Ihrem Fall zu lösen, waren jedoch eingeschränkt, da der erforderliche Zugriff nicht verfügbar war. Ich versichere Ihnen jedoch, dass unser Entwicklerteam dies immer noch für Sie untersucht.
Wir werden versuchen, unsere Hilfeartikel in Zukunft auf Ihre Sprache zu aktualisieren. Wir versuchen, unsere E-Mails immer in der Muttersprache unserer Kunden zu kommunizieren, wie Sie sicherlich schon bemerkt haben.
Bitte entschuldigen Sie alle Unannehmlichkeiten, die von unserer Seite verursacht wurden.
Kinda a scammy plan, it is said there is a free plan, and once the app is installed, it will push you to subscribe for a paid plan otherwise your products will not be pushed to Google
Dear acacuss admin & team,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing. I also tried reaching to you multiple times via email & phone calls but could not establish a connection.
I am willing to help you properly understand the pricing. At the same time, I am also willing to provide the best value of the app to you so that you get the proper worth of the app's charges.
To summarize, if you take the freemium plan of our app, you will only get charged if you get more than 10 online orders in your store during the billing cycle. Please reach out on the existing email thread if you want to try it again. All the necessary help is extended to you from my side.
Thanks,
Shubham
Team AdNabu