Nabu for Google Shopping Feed , 635 recensioner
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I am not sure how it's possible for this app to get so many 5 star reviews. It's completely covered in bugs which makes it pretty much non-functional. For example, it doesn't pull the SKU/GTIN and causes a lot of faulty errors to the feed data, it doesn't pull all the images for the listings, it can't pull the product categories for Google, it fails to pull the shipping information.... an app with this many errors can actually get you blocked and banned with Google. It's a pity because the menu structure is clean and nicely structured. And what we really found completely unacceptable is the immediate misuse of our contact details for constant calls and emails, without our permission. We've been stalked with emails from this company, even after uninstalling the app, with the latest response being: "Sod it, I am assuming that you opened our email but chose not to reply. No problem. Thank you for being yourself. I humbly request you to never try any of our other apps! " Hm, yeah. Thank you for showing YOUR true colors. I can assure you none of your apps are of ANY interest to us whatsoever. Why on Earth would a bug-infested app be of interest to anyone? There are thousands of other apps to chose from. Your assumption that a potential customer is obligated to waste work time providing feedback on the many bugs in your app and be in constant communications with you to please you, is pretty sad. A professional developer use tools to be aware of any bugs - yours is covered in them and it's not our job as a user to keep resolving them for you, keep listing the seemingly endless ones yours have, or keep waiting for your 'developers' to fix them.
Hi
We call our customers only if they are facing any issues. We do this to proactively help them fix whatever issues they might have, as email and other async communication take time.
Coming to the issues you faced, SKUs are mapped to MPN by default as recommended by Google. Barcode is what is synced as GTIN by default. If you want to map SKU as GTIN, we can do that. You just had to ask our support team.
Images, shipping information, etc., are all synced by us by default. I don't know the issue you were facing, being honest.
Our app can also sync Google Product Category via metafields. Documentation on this is available in our help articles.
But unfortunately, we never got an opportunity even to understand your issues.
You said the app is not working via chat and immediately left a 1-star review. You also did not respond to our chat/email/calls. We are a small team, and I think this is unfair.
Anyway, If you ever want to work with us again, feel free to install the app. But please allow us time to at least understand your concerns.
Die App Funktioniert leider nicht wie Beschrieben auch nach mehrmaligen Kontakt mit dem Support. Multilanguage Support unbrauchbar.
Lieber Rolf,
Es tut uns leid, von Ihren Erfahrungen mit unserer App und den aufgetretenen Schwierigkeiten zu hören.
Wir versichern Ihnen, dass uns unsere Nutzer wirklich am Herzen liegen. Ihre Zufriedenheit hat für uns oberste Priorität. Wir haben erhebliche Anstrengungen unternommen, um das Problem zu lösen, mit dem Sie zuvor konfrontiert waren.
Wir schätzen Ihr Feedback sehr und wären Ihnen dankbar, wenn Sie uns eine weitere Chance geben könnten, Ihnen bei dem von Ihnen erwähnten Versandproblem behilflich zu sein. Unser engagiertes Support-Team ist für Sie da und engagiert sich für die Lösung Ihrer offenen Probleme.
Bitte wenden Sie sich an uns, damit wir die Angelegenheit weiter untersuchen und Ihnen eine Lösung anbieten können. Wir sind entschlossen, Ihr Vertrauen zurückzugewinnen und sicherzustellen, dass Ihre Erfahrung mit unserer App Ihren Erwartungen entspricht.
Vielen Dank für Ihr Verständnis und wir hoffen, dass wir wieder die Gelegenheit haben, mit Ihnen zusammenzuarbeiten.
Grüße,
Team AdNabu
Kinda a scammy plan, it is said there is a free plan, and once the app is installed, it will push you to subscribe for a paid plan otherwise your products will not be pushed to Google
Dear acacuss admin & team,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing. I also tried reaching to you multiple times via email & phone calls but could not establish a connection.
I am willing to help you properly understand the pricing. At the same time, I am also willing to provide the best value of the app to you so that you get the proper worth of the app's charges.
To summarize, if you take the freemium plan of our app, you will only get charged if you get more than 10 online orders in your store during the billing cycle. Please reach out on the existing email thread if you want to try it again. All the necessary help is extended to you from my side.
Thanks,
Shubham
Team AdNabu