Nabu for Google Shopping Feed
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
評論 (796)
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Supporter doesn't even understand how the app works.
The application often fails to sync new products.
During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max,
I hope you're doing well.
I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge.
Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time.
Thank you for your understanding, and we look forward to the opportunity to provide a better experience.
Warm Regards
Sampy
Team AdNabu
verry bad support team and manager its verry unfriendly with unprofesional attitudine . they also broke our GOOGLE MERCHANT ACCOUNT AND CANNOT FIX IT BACK. NOT RECOMAND IT NEVER
Thank you for your feedback.
This review does not reflect the functionality of our app. While we have made every effort to assist this individual, they have repeatedly engaged with our support team in an inappropriate and disrespectful manner.
The user expressed dissatisfaction when informed about our pricing plans despite us offering a free plan and working diligently to address their concerns. However, their request for assistance extended to resolving shipping issues on their account, which falls outside the scope of our app's capabilities.
We are committed to providing excellent support and maintaining a respectful environment for our team and customers. We encourage feedback that helps us improve but also strive to set clear expectations regarding the support we can provide.
Regards
Sampy
Team AdNabu
This app is a no-no, there is no way to cancel the plan. The plan is automatically configured when you install the app, so be careful! With the dollar at R$6.00, the value of this plan is not worth using at all.
Dear Vz Lupas Admin & Team,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app services and that our support team was able to assist you with your needs.
Our team is dedicated to providing the highest level of professionalism and efficiency, and it's fantastic to know that we have exceeded your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards you've come to expect from AdNabu.
Thanks again for choosing us!
Warm Regards,
Neha Singh
Team AdNabu
I upgraded a paid package and changed it to a free package, and he still deducted me $29 a month
Quero cancelar e não consigo. Não quero ser cobrado por este app que nada fez.
Prezado administrador e equipe da PREMIER - MELHORES OFERTAS,
Obrigado pelo seu feedback. Pedimos desculpas por qualquer inconveniente que você tenha experimentado durante a desinstalação. Você pode simplesmente remover o aplicativo da sua lista de aplicativos instalados no administrador do Shopify, e pronto. Isso interromperia o teste e cancelaria qualquer assinatura futura.
Tentei entrar em contato com você várias vezes por telefone e e-mail para entender e resolver quaisquer problemas que você possa estar enfrentando, mas não consegui entrar em contato com você.
Sua satisfação é importante para nós e estou ansioso para ajudá-lo ainda mais. Obrigado por experimentar nosso aplicativo.
Atenciosamente,
Ashwitha A.
Equipe AdNabu
I am compelled to share our deeply unsatisfactory experience with Adnabu for Google Shopping, a Shopify app designed for transferring and optimizing products on Google Shopping. Despite its promising features, our journey with Adnabu turned into a nightmare of inefficiency and unprofessionalism.
Over several weeks, we painstakingly optimized over 18 feeds, each tailored for a different country and language. This involved numerous bulk edits and extensive manual optimization with Adnabu's AI tools. We even hired a freelancer, investing over $500 to ensure our feeds were meticulously refined. However, our hard work was obliterated overnight on March 15th when all our optimizations disappeared following a bug fix by Adnabu's technical team. This loss represented not just a significant financial blow but also weeks of wasted effort.
Our attempts to resolve the issue were met with endless, unsatisfying email exchanges. Initially, Adnabu's team denied any system logs indicating resets on our end. When we demanded compensation for our financial losses, the blame was unjustly shifted onto us, with accusations of manually or bulk resetting our products. This unprofessional behavior escalated, portraying us as liars unwilling to accept fault for our actions, despite our nearly decade-long experience running an online shop.
Although Adnabu managed to recover 1,800 of the 6,000 optimized products through backups, this was a small consolation. A conversation with CEO Salil, who promised to look into the matter, led nowhere. After days of silence, he claimed that backups from March 14th showed no signs of the optimizations we had made, further casting doubt on our efforts and integrity.
This experience has not only resulted in significant financial and time loss but has also exposed Adnabu's inability to stand by their product's failures and their quickness to blame customers. Such unprofessional conduct and lack of accountability are unacceptable. I strongly advise against using Adnabu for Google Shopping if you value your time, effort, and business integrity.
Dear Ruben,
I understand this is far more than an inconvenience. I'm truly sorry for the impact on your efforts. We tried recovering your data, and we were successful in recovering the customizations of about 1800+ products, as you mentioned, but we did not have the remaining customizations available in our DB, as we informed you.
You can continue to optimize products using our platform, and I request that you immediately flag anything that looks wrong to you. I also request that you note that our initial review didn't uncover any platform-wide errors during the time period when you reported this. We also do not have any other instances of lost data in this period, and such a situation has arisen for the first time in this app's history. We're taking this extremely seriously and conducting a thorough investigation. This shouldn't have happened, and we're determined to understand why. We will explore this situation further to arrive at a better result than the present resolution. We're also implementing safeguards to help prevent this from happening again.
As a gesture of goodwill and to partially offset your losses, I've already issued a refund for your two months of usage of our app, i.e., $79 x 2, to compensate for your loss. We will also attempt to be more transparent in our communication going forward. Thanks for your feedback.
Apologies,
Shubham
Team AdNabu
Apps charges for orders that have nothing to do it. I sync to other countries that have no sells and this apps instead charges for the orders done in my home country, thats a scam!
Dear Carlos,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.
I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Thanks,
Shubham
Team AdNabu
Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them.
I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple.
If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time.
I'll give them another 48 hours.
Dear Magbella,
Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription.
I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you.
If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations.
Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon.
Warm Regards,
Shubham
Team AdNabu
UPDATE: PLEASE BEWARE OF THEM!!!! IF YOU LOOK AT THE RECENT REVIEWS YOU WILL SEE THERE WAS ANOTHER STORE SUSPENDED BECAUSE OF THEIR APP. THEY CREATE YOUR MERCHANT CENTER FOR YOU MAKING YOUR MERCHANT CENTER A SUB-ACCOUNT SO YOU CAN'T DELETE IT AND START OVER. They got my google merchant account and google ads account shut down for misrepresentation because they pushed the compared at price to google shopping as the actual price. If you run sales on your store this app is not for you. Your account will get shut down. I recommend simprosys app for your google shopping feed.
Hi,
Please reach out to our support, and maybe we can help you get your account back.
Concerning compare at price issue, We send compare-at-price as price and price as sale-price to Google Merchant Center as recommended by Google. Failing to send data this way can get your products disapproved due to price mismatch.
Coming to the misrepresentation issue, This is a store-level violation and not related to product data. The most common reasons for this error are missing privacy policy, contact info, etc.
We have thousands of stores using our app and running sales on their store. None of them are affected due to sale-price or compare-at-price.
There is a misunderstanding. Do reach out, and we can help you out!
Salil