Nabu for Google Shopping Feed
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This app has an amazing customer service support . Priya was very kind and helpful with an issue from my GMC. She offered to help me immediately. The app is really easy to use and the Ai technology takes it to another level.
Dear Luxparfumpass admin & team,
Thank you for the wonderful review! We are thrilled to hear that you are finding the app's features and support helpful. We provide assistance through email, live chat, phone calls, and scheduled Zoom/Google Meet calls. Please don't hesitate to reach out to us if you need any assistance.
Thank you for choosing us.
Best Regards,
Priya Singh
Team AdNabu
Great plugin and support! It makes simple the complex work to manage the complexity of Google data feed. Install is very simple. We've easy upload all items details to Google Merchant Center and now we're waiting for the results on Google Ads...
Support for this plugin makes the difference.
Hello Elio,
I am very thankful that you took the time to leave such an amazing review for our app. On behalf of the entire team, I really appreciate your support and for being our customer. It means a lot to us that you are spreading the word about us.
I am happy to hear that you find the app's functionalities and support useful. Our team is always available to help you out with any queries or issues you may have. We offer support via emails, live chat, outbound phone calls, and scheduled Zoom/Google Meet calls. We are always happy to assist you.
Once again, thank you for choosing us!
Best Regards
Priya Singh
Team Adnabu
Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them.
I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple.
If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time.
I'll give them another 48 hours.
Dear Magbella,
Thank you for your kind words and for sharing your experience! I'm thrilled to hear that working with our team, especially myself, has been a pleasure. I am dedicated to providing excellent service and it's wonderful to see the efforts recognized.
I'm looking forward to hearing more about your experience once everything is fully functional. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out. Your success with our Nabu for Google Shopping feed app is very important to me. Thank you for choosing our app! Happy selling! 🚀🌟
Thanks again.
Warm Regards,
Shubham
Team AdNabu
New to this app, facing a problem and Priya & Neha is quickly help me to fix it.
Dear Meng,
Thank you for the great review! We are committed to supporting our customers and offer help via email, live chat, outbound phone calls, and scheduled Zoom/Google Meet calls. We're here for you.
Best,
Priya Singh
Team AdNabu
I am compelled to share our deeply unsatisfactory experience with Adnabu for Google Shopping, a Shopify app designed for transferring and optimizing products on Google Shopping. Despite its promising features, our journey with Adnabu turned into a nightmare of inefficiency and unprofessionalism.
Over several weeks, we painstakingly optimized over 18 feeds, each tailored for a different country and language. This involved numerous bulk edits and extensive manual optimization with Adnabu's AI tools. We even hired a freelancer, investing over $500 to ensure our feeds were meticulously refined. However, our hard work was obliterated overnight on March 15th when all our optimizations disappeared following a bug fix by Adnabu's technical team. This loss represented not just a significant financial blow but also weeks of wasted effort.
Our attempts to resolve the issue were met with endless, unsatisfying email exchanges. Initially, Adnabu's team denied any system logs indicating resets on our end. When we demanded compensation for our financial losses, the blame was unjustly shifted onto us, with accusations of manually or bulk resetting our products. This unprofessional behavior escalated, portraying us as liars unwilling to accept fault for our actions, despite our nearly decade-long experience running an online shop.
Although Adnabu managed to recover 1,800 of the 6,000 optimized products through backups, this was a small consolation. A conversation with CEO Salil, who promised to look into the matter, led nowhere. After days of silence, he claimed that backups from March 14th showed no signs of the optimizations we had made, further casting doubt on our efforts and integrity.
This experience has not only resulted in significant financial and time loss but has also exposed Adnabu's inability to stand by their product's failures and their quickness to blame customers. Such unprofessional conduct and lack of accountability are unacceptable. I strongly advise against using Adnabu for Google Shopping if you value your time, effort, and business integrity.
Dear Ruben,
I understand this is far more than an inconvenience. I'm truly sorry for the impact on your efforts. We tried recovering your data, and we were successful in recovering the customizations of about 1800+ products, as you mentioned, but we did not have the remaining customizations available in our DB, as we informed you.
You can continue to optimize products using our platform, and I request that you immediately flag anything that looks wrong to you. I also request that you note that our initial review didn't uncover any platform-wide errors during the time period when you reported this. We also do not have any other instances of lost data in this period, and such a situation has arisen for the first time in this app's history. We're taking this extremely seriously and conducting a thorough investigation. This shouldn't have happened, and we're determined to understand why. We will explore this situation further to arrive at a better result than the present resolution. We're also implementing safeguards to help prevent this from happening again.
As a gesture of goodwill and to partially offset your losses, I've already issued a refund for your two months of usage of our app, i.e., $79 x 2, to compensate for your loss. We will also attempt to be more transparent in our communication going forward. Thanks for your feedback.
Apologies,
Shubham
Team AdNabu
A truly quality application, a marvel of technology, where everything has been thought out for us.
Dear Costumes Club admin and team,
Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your amazing experience with our app services.
Our team is dedicated to providing the highest level of professionalism and efficiency, and it's fantastic to know that we have exceeded your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards you've come to expect from AdNabu.
Thanks again for choosing us!
Warm Regards,
Ashwitha A.
Team AdNabu
So far the app is great and a very simple way to connect our store to google shopping / merchant center. I did have an issue with our stores shipping information over riding our current google shopping detail - causing all of our products to be declined - but this was fixed quite quickly after speaking to the team. Hopefully will be using this service more moving forward.
Dear Ray and team,
Thank you very much for sharing your experience with our app. I'm glad to hear that you've found the app to be effective for connecting your store with Google Shopping and the Merchant Center. It’s our aim to make the integration as seamless as possible.
Regarding the issue you encountered with your store’s shipping information overriding the pre-existing details on the GMC, I'm sorry for the inconvenience it caused. I'm pleased to know that I was able to resolve this for you.
I'm also very excited to hear that you are considering using our service more extensively. Rest assured, I am here to assist with any questions or further support you may need. Please start a chat if you have any more questions or require further assistance.
Thank you for choosing our app and for your thoughtful feedback.
Warm Regards,
Shubham
Team AdNabu
My account was not compatible at first and they assisted me in the best way possible. That has always explained to me what the next word is and how they were getting it sorted for me.
Thank you very much for your clear information and your help. I look forward to working with your app from now on.
Dear Mrchlabel admin & team,
Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your amazing experience with our app services.
Our team is dedicated to providing the highest level of professionalism and efficiency, and it's fantastic to know that we have exceeded your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards you've come to expect from AdNabu.
Thanks again for choosing us!
Warm Regards,
Ashwitha A.
Team AdNabu
Hello! I would like to share my feedback about my experience with Nabu for Google Feed. I was assisted by Ashwitha, who was incredibly helpful and efficient in answering my questions and providing support. Her assistance was exceptional and made my experience with the app much more positive. Thank you, Ashwitha, for your excellent service!
Dear Akira,
Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your amazing experience with our app services.
Our team is dedicated to providing the highest level of professionalism and efficiency, and it's fantastic to know that we have exceeded your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards you've come to expect from AdNabu.
Thanks again for choosing us!
Warm Regards,
Ashwitha A.
Team AdNabu
New to this but it has been great. Gives you insight and feedback that I didn't even know about. Product details are spot on now.
Dear Andrew,
I'm delighted to hear that Nabu for Google Shopping feed has provided valuable insights and improved your product details. If you have any questions or need further guidance as you explore the app, feel free to ask. I'm here to help ensure you have a great experience.
Your feedback means a lot, and I'm here to help you succeed with your Google Shopping feed. Happy selling! 🚀🌟
Thanks again.
Warm Regards,
Shubham
Team AdNabu