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It has been two weeks since I uninstalled this app and they still charge me. The customer service cannot help solve my problem and my GMC is blocked. Finding other apps successfully brought me back to GMC. Using this app is a waste of money.
1 - You uninstalled the app on Aug 27 and wrote this review on the 3rd of Sept. So, it is a period of 1 week and not of 2 weeks. See the screenshot on this link https://bit.ly/3ktX7oO. Also, when it comes to app charges, Shopify Charges you for the Billing Cycle during which the app was installed. So, that must have been the last charge to you for the app.
2 - As far as our support for Blocked GMC is concerned, we can only review your accounts for possible violations detected by Google and guide you. Rest of the corrections you have to make on your website and other properties. For this, you had written to us on Aug 25. You were responded within 3 hrs(see the link for the screenshot https://bit.ly/3iR0So4 ) with a proper help doc which you were supposed to follow.
3 - Waste of Money? You used our app for more than a year. You did not feel it was a waste of money in that period! See the screenshot on this link - https://bit.ly/3ktX7oO
Support was PHENOMENAL! I couldn't be happier. I emailed them with a concern about some issues I was having with my feed and they got back to me extremely fast...and after a little bit of back and forth, they resolved all of the issues, including some that required some dev work to fix them. Couldn't recommend enough.
Must need app and amazing customer support.
Big thanks to Abhishek that really helped me out with the setup and is very good google specialist! Thanks!
After-sales service is very good!!! and the problem was quickly solved
Thanks for your help! Dharmendra
very easy app to use works well and fantastic support, i have been using it for google shopping and may start using it for facebook product feeds aswell
I like the support and how it is proactif. They helped me to correct my products informations so they meet the google policy.
great app ... great customer support ... all what you need in one place ... going to use this app for my shop
I would recommend this app; because they are always so helpful. They have helped tremendously with with Google Analytics4.
Amazing app and exceptional client support. Saves you the time consuming exercise of of uploading your products individually. The client support is timely, and you get the results you expect. Highly recommend this app for your shopping feed not only to the google shopping network but also to Bing and Facebook, Louis
Fantastic app and even better support. I'm constantly impressed by this company and have used their apps for years.