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Their support is the best! Prem helped me so much at every step of the way. Highly recommend this app!
Horrible. I was asked by Simprosys google shopping feed to ad them to my goggle merchant center account so that they could help with feed issue(s). I did as instructed as we had a google video meet on Sunday April 23, 2023. When we had the meet, there was no identification photo's, simply names (I was present on video with full live stream ... and suddenly I could not log into my merchant center account. I had never before ever added any users into my merchant center acct, and the one time I did, per request from Symprosis, I am informed by google that my account was taken over by the only other user(s) ever added by me (Symprosis) and that I could not get back in!!! That was 10 years of google merchant center account down the drain!!! I deleted all access to Symprosis, I changed all passwords, and am literally starting over with google! I am beyond sickened by this. Never EVER ALLOW any users access to your merchant center account! I learned the hard way. Hopefully my story will help others.
Dear Merchant,
We are sorry that you have lost your Google Merchant Center account built over the years. We understand how this may have affected the marketing of your products and business revenue.
But believe us, Simprosys has no role in it. Just like we do for our other app users, we have scheduled a call with you to help you troubleshoot the problem you were facing.
It was just a sheer coincidence that you lost access just after inviting us to your account. Even before we accepted your invitation you had already lost your account.
Also, as per the Google team's findings, it is someone with sugarmat44@gmail.com has unauthorized access to your Google Merchant Center account. They have also denied restoring your access.
We are still in touch with our Google Partner Manager to get this case investigated. We'll let you know if we make any breakthroughs.
Simprosys is committed to providing the best services to clients and merchants. We sometimes go the extra mile by providing solutions to clients that may not be part of our core products. We strive to ensure that our clients and merchants have a positive experience with us.
As a preventative measure, everyone needs to set strong passwords for their accounts as well as enable two-factor authentication. Finally, we remind everyone to be vigilant and to keep their account information private.
We have also requested Google to send a notification email to the account owner and all the admins, whenever a new user is added to or an existing user is removed from the Google Merchant Center account. It should also provide the details of the user who performed that action.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Support was PHENOMENAL! I couldn't be happier. I emailed them with a concern about some issues I was having with my feed and they got back to me extremely fast...and after a little bit of back and forth, they resolved all of the issues, including some that required some dev work to fix them. Couldn't recommend enough.
Thanks Abishek for your help, you deserve 1000 stars on 5 stars and i also want to add that the app is perfect :)
very good app, awesome support 24/7. thank you very much. highly recommend it to anyone. worth the cost
Super helpful staff, they help you fix any problem very fast. I am happy with this app, you should try it too!
Great app and great support team, always available and solve your problems fast ! I recommend the app
Great app! I use this to help with my google product feed. It has made it so much easier to get the items I need completed.
Good app, fast support, better UI, good communication, better understanding, but prices is high for new comers
I am very happy working with simprosys now as my google tracking didnt worked at all. Whatever I need or have questions, the whole Simprosys-team is very quick with his support and solves the issues successful. I talked to the Technical Support Representative and he helped me so much with the right setup.
I can recommend the App to everyone who faces issues with google tracking.