Simprosys Google Shopping Feed , 5.156 anmeldelser

Dear Merchant,

We are sorry that you have lost your Google Merchant Center account built over the years. We understand how this may have affected the marketing of your products and business revenue.

But believe us, Simprosys has no role in it. Just like we do for our other app users, we have scheduled a call with you to help you troubleshoot the problem you were facing.

It was just a sheer coincidence that you lost access just after inviting us to your account. Even before we accepted your invitation you had already lost your account.

Also, as per the Google team's findings, it is someone with sugarmat44@gmail.com has unauthorized access to your Google Merchant Center account. They have also denied restoring your access.

We are still in touch with our Google Partner Manager to get this case investigated. We'll let you know if we make any breakthroughs.

Simprosys is committed to providing the best services to clients and merchants. We sometimes go the extra mile by providing solutions to clients that may not be part of our core products. We strive to ensure that our clients and merchants have a positive experience with us.

As a preventative measure, everyone needs to set strong passwords for their accounts as well as enable two-factor authentication. Finally, we remind everyone to be vigilant and to keep their account information private.

We have also requested Google to send a notification email to the account owner and all the admins, whenever a new user is added to or an existing user is removed from the Google Merchant Center account. It should also provide the details of the user who performed that action.

Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia

Dear Merchant,

Thank you for sharing your feedback.

During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to track purchases made through a custom checkout page (not Shopify's native checkout). And those conversions are not reported with the Enhanced Conversions parameters to your Google Ads Account. That is the main cause of the issue you are seeing with the Conversion Actions Diagnostics tab. Below are the snapshot links.

https://bit.ly/3VT0xFx
https://bit.ly/3LKRFgr

Apart from this, there were many other manually added scripts added in the Additional Scripts Section of Checkout Settings. In addition, another app was also inserting scripts for tracking conversions. They also caused some issues with conversion tracking and reporting.

We have already assisted you with removing unwanted scripts and apps as well as suggested a way to fix that warning via the same email.

If you still have queries or concerns, please contact us by email at support@simprosys.com.

Thanks,
Milan Vaghela
Simprosys InfoMedia

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have already looked in your Google Merchant Center and found that the issue you are facing is raised due to the manual edits made for the product attributes in your Google Merchant Center directly. We have already fixed it for you even though it does not come under the scope of our app support.

Here is the screenshot of edits made in your Google Merchant Center:
https://tawk.link/59a93d84c28eca75e461d832/a/59673609621c3b0d3c265b05/8071aae654484f0c18675ff32848140fcd452f27/image.png

After fixing the issues, We have tried to contact you via Live Chat as well as also replied to the queries you have raised in our Support email box, bud did not get any feedback.

So can you please confirm if you still have any issues with the app or anything else?

You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.

Awaiting your reply.

Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have tried to contact you via email as well as also replied to the queries you have raised in our Support email box. But since then we haven't heard back from you so it may have happened that our email might have landed in your Spam box.

So can you please confirm if you still have any issues with the app or anything else?

You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.

Awaiting your reply.

Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.

Hi,

It is highly disheartening to see these comments after providing chat support and replying to your email request within a reasonable time as well.

As per the chat support conversation and email request, I can see you had requested us to provide a "Product Reviews Feed" to your merchant centre, which we have not promised through our App Store Listing page. Also, that is not possible, because, we don't work on your product reviews nor do we intend to access that data.

Hope you will understand our inability to assist you with your product reviews feed request.

Amit

Dear Merchant,

Thank you for taking the time to share your review of the Feed For Google Shopping with us. I am Milan Vaghela, a Product Lead at Simprosys InfoMedia. We have already sent you an email directly to discuss your concern in detail regarding the product data feed removal from the Google Merchant Center.

Please make sure that our emails are not landing in the Spam box of your email account.

As informed in the email, A notification email has been sent three times regarding the free trial expiration: seven days before, three days before, and on the day of expiration. Even after the trial is ended, App provides 7 days of additional free services, even then no action is taken to subscribe to paid plan then the feed is removed from the Google Merchant Center automatically.

If you would like can also schedule the Call on Google Meet, so we can discuss all your concerns, you may still have.