Simprosys Google Shopping Feed

not possible that a software company doesn't whave any customer service on the weekend in 2025. I have a problem with google ads and I've to wait until Monday to fix it

The app is very good and they have everything you need and more.
Support is very slow and inefficient.
Emails with problems are answered in over 3 days, if ever.
Problems remain unsolved (about 3 in my case).
The main problem is terrible store speed downgrade and the lack of support.
If you have a month to debug and go back and forth, it's worth it.
Maybe I will come back but I didn't had this ...

This has been a great app until it disconnected the shopping feed for no apparent reason. We did not realize for a day or so and when it reconnected it connected to the wrong catalogue which also went undetected for a day or so. We are 2 weeks on from that now and we are still trying to get back the lost ground with FB and google shopping. Our sales have dropped by at least 50% because of this ...

It never worked. The people did try to always help and always were professional.

Very unresponsive - unable to assist with Google Identfiers not pulling through correctly with Simprosys feed - going round in circles and now they have stopped responding as feel they can't help.

This app used to be good with very quicksupport, now support is non existent or very very very slow in responding so I am dropping my original rating for them hope they can improve.

i used this app for a couple of months, because i felt it should help maintaining google shopping campaigns. it does somehow, but usage is not pleasant, especially when you work with custom tags, however i realized that the app does update the google merchant center daily which make the campaigns go down for a few hours, as the products are resubmitted, as this is business critical we decided not ...

Support is unresponsive, Custom Label 0 which clearly shows as being removed doesn't go away. I'm very experienced with the app and re-synced data multiple times. No response for 3 days now and it's still not working.
It's large shop...perhaps not great for larger collections.
After years of using this app, I'm actively looking at other apps and doing this DIY. '
Perhaps they are overwhelmed now

The app has some really good features, perhaps a bit klonky and pretty tired and outdated in design and layout, but the biggest 'no' is that nearly none of the feeds actually work with Google ads. Always full of errors that are not related to the Shopify listings missing any details but to errors in the app structure; tags, GTIN and categories don't assign to the right place in google settings. ...

Just a low quality app. Hard to use. Looks like it was made in 2012. Support non-existent. Trying to figure out how to use it with no resources is a nightmare, and now merchant center is going to be suspended soon.