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Das ist eine sehr umfassende App, die viele wichtige Themen zusammenbringt. Händler sollten allerdings ausreichend Zeit investieren um die Wechselwirkungen hinsichtlich er Schnittstellen und Stammdaten-Feeds genau zu verstehen. Bei uns gab es zunächst Probleme, weil der Feed das Merchant Center überladen hatte woraufhin die Ads nicht korrekt ausgespielt wurden. Dies zu beheben war letztlich nicht so schwer, aber es musste halt gemacht werden.
Great app!! We have a very larger product catalogue and this sync all data including mapped matefields to custom fields.
I have had to contact the support team several times and everytime they are fast to response and great to deal with.
Been using this app for over 3 years, and it's wonderful. Sales are up, up, up. And, the service tech group is great; they are always very helpful in solving almost any problem I run into, most of them created by me doing something I should not have done.
EN:
Excellent app and outstanding support! The integration works smoothly, and the team was very responsive and solution-oriented. They quickly identified and resolved a critical issue with our product URLs. Highly recommended!
DE:
Ausgezeichnete App und herausragender Support! Die Integration funktioniert reibungslos und das Team ist sehr schnell, kompetent und lösungsorientiert. Ein kritisches Problem mit unseren Produkt-URLs wurde sofort erkannt und behoben. Klare Empfehlung!
The app is very helpful as is support. The only suggestion I would make to Simprosys is to offer online chat support during business hours in the United States.
Outstanding support for Google Ads consent mode
We had an excellent experience with the Simprosys app and their support team. Mohib and the team helped us properly set up Advanced Consent Mode for Google Ads.
The support was fast, highly knowledgeable, and very thorough. Including clear explanations, screenshots, and proactive checks on both the Shopify and Google Ads side. They actually verified that everything was working as expected.
This is truly outstanding customer service. I can highly recommend Simprosys.
special problem regaring wrong prices on our shopping ads was perfectly fixed after Nirav checked our data.
Thank you very much Nirav for your time!
Best
Chris
Sehr schneller und hilfreicher Support!
Saad was incredibly helpful and went above and beyond to assist me. From resolving technical issues to guiding me on campaign setup and performance improvements, everything was handled quickly and efficiently.
What stood out was the clarity in communication and the proactive approach — didn’t just fix the problem but also shared useful recommendations to improve results.
Highly satisfied with the support. Definitely a reliable team to work with!
A special thanks to Saad for the outstanding assistance — super responsive, knowledgeable, and genuinely helpful throughout the process. He not only resolved the issue quickly but also provided great support with campaign setup and optimization, making the entire process smooth and efficient.
Really appreciate the dedication and professionalism. Highly recommend Simprosys support to anyone looking for reliable help with both technical issues and campaign management!