Rezensionen (6.618)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 97 % der Bewertungen sind 5 Sterne
  • 1 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
14. Mai 2019

i can bet this app has fake reviews. the poorest customer support i have come ever by any of shopify app i have ever used. don't ever try to use this.

uhoodie
Vereinigte Staaten
Mehr als 3 jahre mit der App
Simprosys InfoMedia hat geantwortet 2. Juli 2019

Well,

I beg to differ from you. You had communicated with us twice since you installed the app on March 30. Both the times, you were responded within 5 hrs of your messages. ...

Bearbeitet am 16. Juni 2024

We had to uninstall the app. Because we have a problem with our Google Ad conversions. The support team will get back to us to fix the issue.

Jarlia By Jolina
Vereinigtes Königreich
Mehr als 3 jahre mit der App
8. September 2021

Unsynced all of my products without reaching me to solve billing problem. LOST ALL MY GOOGLE BUDGET, For a problem absolutelty easy to solve

Planeta Cases
Brasilien
Fast 3 jahre mit der App
Simprosys InfoMedia hat geantwortet 8. September 2021

Hi,

We send 3 reminders to merchants. The first is 7 days, the second is 3 days prior to the expiration of the trial, and 3rd on the same day of trial. I request you to ...

Bearbeitet am 15. Januar 2025

Why can't I reach customer service during the working hours in India now? I have tried contacting you for three consecutive days, but there has been no response. There is also no live chat support available. This was not the case before; the customer service used to be very prompt.

Engwe-bikes-EU
Sonderverwaltungsregion Hongkong
Fast 3 jahre mit der App
Bearbeitet am 20. Dezember 2023

I uninstalled this app on December 19, 2023. The last bill is "Subscription: 2023-11-18 - 2023-12-18". As a result, another month's monthly rent of US$4.99 was immediately deducted, showing "Subscription: 2023-12-18 - 2024-01-17". I actually only used it for 1 extra day. Please return the remaining money.

WhatsBoxx
Vereinigte Staaten
Mehr als 2 jahre mit der App
11. April 2023

This APP works not so well as you expected. I sync the feed to Google ads, some products always report error. Today I don't find any way to contact the service team, the email they never answer. Avoid this APP.

MaidesiteUK
China
Etwa 2 jahre mit der App
Simprosys InfoMedia hat geantwortet 24. April 2023

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have already looked in your Google Merchant Center and found that the ...

Bearbeitet am 10. Juni 2022

This has been a useful app for us but as of the past months they've seem to have done some changes to it because we suddenly got google notices of large dropped inventory for every campaign. All sales dried up. The app is extremely buggy, and the more new changes they make, the more buggy it seems to get. Support will do nothing to improve on it. All they do is make excuses and waste hours on end ...

LUXX
Vereinigtes Königreich
Fast 2 jahre mit der App
18. Juli 2023

Way too many errors with this app. You can actually drop way down on Google shopping if you're not careful using this app. Our ads dropped way below our competitors because of the errors. We contacted this company several times about the same errors, and it's a constant run around of nothing getting done. It's been several months now. We just wish they would help us fix the errors.

Monaco Jewelers
Vereinigte Staaten
Fast 2 jahre mit der App
Simprosys InfoMedia hat geantwortet 1. August 2023

Dear Merchant,

We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are ...

26. April 2023

i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?

Faztroo
Indien
Mehr als ein jahr mit der App
Simprosys InfoMedia hat geantwortet 9. Mai 2023

Dear Merchant,

Thank you for sharing your feedback.

During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to ...

15. März 2019

Gives you a limit on how much you can upload. I did not notice this and marketing same products over and over. This cost me thousands of dollars!!!

All Hail Express
Vereinigte Staaten
Mehr als ein jahr mit der App
Simprosys InfoMedia hat geantwortet 16. März 2019

Dear Merchant,

We follow one of the best practices when it comes to disclosing the pricing structure and billing the merchants. Our app's pricing is one of the most ...