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Unsatisfactory, inaccurate tracking, contact handling was patient but unaware of the problem.
Pathetic App, took off the products from Merchant centre without letting me know.. caused me to lost hundreds of dollars in the peak season. Be careful.
You had installed the app on 14th Oct. As per our app's trial policy, you must get 21 days of Free Trial. (See screenshot of log on this URL - http://bit.ly/2XijV0h)
We could have stopped our services and removed your products on the same day of the expiration of the trial or the next day.
But NO, we waited for 10 more days before we suspended our services to your business.
Also, it is not true that you were not informed about the suspension.
During the trial period, you were sent 3 reminders, 7 days, 3 days prior to the expiration and on the same day of expiration. (See screenshot of email log on this URL - http://bit.ly/2Ob1giY)
Out of these 3, as per our logs, you had opened 2 reminders.
For other merchants, this merchant is using our app on 3 of his stores and two already have charge activated. (See screenshot - http://bit.ly/2NNtm4N)
Esperienza negativa, dopo aver installato questo schifo ha distrutto il sistema di spedizione gestito in maniera automatica. Nonostante aggiunti manualmente rimane lo stesso errore. Lontani da questa app
Dear Merchant,
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
Thank you for sharing your feedback with us.
We want to assure you that our app does not interfere with your account-level shipping settings in Google Merchant Center. These settings have to be added manually by you in your Google Merchant Center. However, we understand that sometimes other apps or sales channels in your Shopify store may affect your shipping settings or product data feed attributes, which could lead to the issue you have experienced.
We sincerely apologize for any inconvenience or confusion this may have caused you. We value your business and we would love to have another opportunity to assist you with your Google Merchant Center account. Please contact us at support@simprosys.com and we will do our best to help you resolve any problem you may have.
Thank you for your patience and cooperation.
cedcommerce better than this app, they solve my merchant account suspend issue, by contacting google support.
Unsynced all of my products without reaching me to solve billing problem. LOST ALL MY GOOGLE BUDGET, For a problem absolutelty easy to solve
I have been using this app for a few weeks now for google shopping. I am also paying them to run my ads. They said they would send me ONLY quality, my bounce rates for the last week for paid ads is 77%!!!!!!! This is by far the worst I have ever seen! Then they had the nerve to blame the speed of my website. My website speed for mobile is 75 and 96 on desktop! VERY DISAPPOINTED! I asked them to start all over from scratch. Let's see what they do. I will keep everyone posted.
Terrible!
I added a lot of data to products in bulk, great... until it disappeared without explanation! Contacted support for assistance and they did not even respond. Total WASTE OF TIME
Problème = ERROR , ils me disent de supprimer les cookies chose faite, et encore error, imposible de l'utiliser
Hello, I regret the inconvenience caused to you.
I suggest you to kindly try opening the Shopify Store Admin from a new browser or "incognito mode".
We are getting more than 100 Installs everyday and already catering more than 12k merchants. More than 1k merchants open the app everyday. So far today, nobody has complained.
It must be something limited to your computer or browser.
Kindly reach out to support@simprosys.com if you still face any issue, I will be happy to find the solution for this issue on your computer.
I have been trying to contact support as I recently installed this add (7 days as of now) but my traffic has drastically dropped, forget about any sales. I would like to know if anything else I need to do to get this working, atleast traffic as of now. No one is contacting me tho.
Its dumb and over complicated Its dumb and over complicated Its dumb and over complicated Its dumb and over complicated
Yes, App with some of the advanced features(rare too) needs some common sense and knowhow of Google Shopping Campaigns.
Our app is not meant for those who don't know what kind of feed quality is going to help the merchants.