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Great app to connect your product to Google Merchant Center. Also the customer support is realy good and quick!
没太大问题，客服回复很快
Simprosys has the best support ever! The interface is very easy to set up and use. The customer support is so prompt whenever I have question, even at midnight! I'm very impressed.
Best Support and Helpful Apps.
To date, my experience with the customer service and support team for this app has been exceptional. I made an error when installing this app and they were able to help me right away with clear instructions. They are kind, patient, available and very helpful! They deserve a 5 star+++ rating! Thank you to the team! This app was recommended to me by other Shopify merchants using Google Merchant Account, and after my experience with this app I will also be recommending the app to others.
Very nice team and great app. They are quick to respond if you need help and do everything they can to solve the issue quickly.
Great and fast response from customer service! Thanks again
App works well & the support has been great, thank you!!
I would like to share this incident, i had 4 accounts and all of them suddenly vanished after using this app, I don’t know what happened, something they have done
Dear Merchant,
Thank you for sharing your incident with us. We are sorry to hear that you have experienced a problem with your accounts. We value your feedback and we want to assure you that we (or our app) have not done anything to cause the disappearance of your accounts.
Please note that our app's primary job is to submit the product data feed from your Shopify store to your Google Merchant Center. We do not get access to any of your accounts automatically when you complete an integration process within the app. Account access must be granted manually by any Admin user.
Therefore, we believe that the disappearance of your accounts is not related to our app, but rather to some other factors that are beyond our control.
We would appreciate it if you could confirm when and how you lost access to your account. Did you notice any other unusual activity before or during that time? For example, did you install any other app or add any new team members to your accounts?
There are some possible reasons why you might have lost access to your accounts, such as using weak passwords or credentials for your account or adding another user to your account who might have removed you from your accounts.
We appreciate your understanding and cooperation. We value your trust and loyalty and we hope to continue serving you with our app.
We are again assuring you that there is nothing wrong done by us as Simprosys or our App.
We have already tried to get in touch with you via email but we haven't heard back from you. So kindly get in touch with us by replying to us at support@simprosys.com, so we can discuss the issue you are actually facing and help you suggest a possible solution for it.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Great app and excellent support! They told me how to deal with all kinds of complicated situations, and guided me on the app. The app itself is also easy to use.