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it is great so far. we contacted the support 2 times. unit_pricing_measure and unit_pricing_base_measure were missing. syncing the products will not read their values from shopify and we need to add them manually in app in bulk editor. it is not fun adding them for +700 products. especially when we can't filter the products based on collection. we needed to copy/paste a lot of titles to find what we want. or filter by category and chose 20 from 100 products to assign the value to. and thank you mr. Tiwari and sorry for wasting your time
The link is always disconnected without any prompt, which causes my Google ads to have no label, which affects my ads
The app is very good and they have everything you need and more.
Support is very slow and inefficient.
Emails with problems are answered in over 3 days, if ever.
Problems remain unsolved (about 3 in my case).
The main problem is terrible store speed downgrade and the lack of support.
If you have a month to debug and go back and forth, it's worth it.
Maybe I will come back but I didn't had this time at the moment.
This has been a great app until it disconnected the shopping feed for no apparent reason. We did not realize for a day or so and when it reconnected it connected to the wrong catalogue which also went undetected for a day or so. We are 2 weeks on from that now and we are still trying to get back the lost ground with FB and google shopping. Our sales have dropped by at least 50% because of this fault that Simprosys as been unable to explain except it was some sort of a glitch :(
Very unresponsive - unable to assist with Google Identfiers not pulling through correctly with Simprosys feed - going round in circles and now they have stopped responding as feel they can't help.
This app used to be good with very quicksupport, now support is non existent or very very very slow in responding so I am dropping my original rating for them hope they can improve.
Support is unresponsive, Custom Label 0 which clearly shows as being removed doesn't go away. I'm very experienced with the app and re-synced data multiple times. No response for 3 days now and it's still not working.
It's large shop...perhaps not great for larger collections.
After years of using this app, I'm actively looking at other apps and doing this DIY. '
Perhaps they are overwhelmed now
Dear Merchant,
Thank you for sharing your feedback with us. We are sorry to hear that you are facing an issue with the Custom Label 0 attribute submitted in the feed. We understand your frustration and we want to help you fix this problem as soon as possible.
The issue with Custom Label 0 could have been caused by various reasons, such as using multiple feed submission apps or methods to submit your product data feed to your Google Merchant Center account. This could have interfered with the removal of the label from some products. This issue is not related to the size of your shop or the number of your collections.
We have already replied to your previous email on Monday, after the weekend, and tried to explain the cause and the solution to the issue. However, it seems that you did not receive our reply or it went to your spam folder.
We would appreciate it if you could give us another chance to assist you with this issue. We can arrange a Google Meet Call with a screen-sharing facility where we can help you resolve the issue in real-time. Please let us know your thoughts and availability.
We appreciate your patience and cooperation. We hope that this issue will be resolved soon and you will be able to use our app without any problems. We value your feedback and we want to keep you as our loyal customer.
Thank you for choosing our Simprosys Google Shopping Feed app.
Sincerely,
Milan Vaghela
Simprosys InfoMedia
It never worked. The people did try to always help and always were professional.
Just a low quality app. Hard to use. Looks like it was made in 2012. Support non-existent. Trying to figure out how to use it with no resources is a nightmare, and now merchant center is going to be suspended soon.
Most of my products never showed up in the Merchant Center and the ones that did were rejected because of formatting errors. This is odd since they worked fine with the built-in Google Ads plugin that Shopify provides. I tried contacting tech. support before giving a bad review, but its been several days and I didn't get a response.
Great customer support
Quick responses, quick fix for the problem.
really helpful
Excelente app, faz o que promete e muito mais. Além disso, o suporte é rápido e eficiente sempre.
Awesome support--app really helps with running google ads campaigns.
Sachin is extremely knowledgeable and helpful. he is an asset to the company. Appreciate the support!!
Great interface and really helpful staff, they always help me whenever I have a question or technical issue.
Aplicativo muito funcional com um suporte espetacular. Recomendo!
parfait le support m'a aider a trouver et régler le problème je recommande cette appli
merci Sachin pour votre aide
So far everything has been great and the customer support has also been very helpful and helped me greatly through the App. would recommend
amazing support by nilesh, highly recommend the app
Very good app wiht very good customer service from Abhishek Tiwari. He help me a lot to understand many thing! Highly recommended
Très bonne expérience, super support client, je recommande à tout le monde. Meilleure appli pour GMC
Love this app, great customer service, speedy and knowledgable!
Amazing support, highly recommended
Great app and top notch CS
N 1º.
Great service from Shiva Parmar, answered all my questions and helped me unlock my merchant center account, I recommend simproxys
good app
Très bon support, réactif et à l'écoute. Capable de résoudre tous les problèmes liés à GMC et shopify
Reactive support, they know what they do and try to solve an issue. I recommend them for any e-commerce store.
Really great!
support is awesome
Gret people, always helpful. They will guide you through every step and make sure your tracking, feed and everything is set up correctly and working. Thanks
Very quick & helpful support. Honestly one of the best supports I've had throughout my Shopify experience.
The app does what it's supposed to do. Very happy!
one of the best service on shopify great support highly recommend
This app is very good, easy to use, and really helps with the Google feed. I was having several problems with mine, and the support is incredible; they helped me resolve everything.
good job
Got the best support from Saad. The app is flawless and can put my sincere 5/5 review for both the app and the support!:)
the support chat is very good , they resolve any issue very quick
The support and knowledge from the Simprosys team specially from Siddharthan agent is the best. All issues I had were quickly resolved over live chat. Highly recommend this app.
amazing support
Amazing support and advice from Sachin!!!!!!!
nice support
Amazing service. Attentive and qualified professionals. They helped me understand the problem I had with my Merchant.
me auxiliou muito com o Google merchant, suporte deles é incrível!
Simprosys one of the best apps on Shopify!
It has very responsive customer support!
Big thank you for Sachin Vaghela! He's an amazing customer support. He helped me resolve my issue quickly and efficiently, and I truly appreciate his dedication to ensuring customer satisfaction. Thank you for going above and beyond to assist me!
Très bon service client via shopify, super reactivité
Very easy to work with!
Great app of all time on shopify for google shopping feed!
Really helpful and easy to use app. Also great support with great people.
excelente app, recomendo muito! :)
App is easy to use and automatic installation. Customer service by saad is fantastic. He answer all my question in details.
fantastic
Looks good to me.
Best App All Problem Solve Thank Simprosys Team