리뷰 (6,630)

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2025년 1월 15일에 편집됨

Why can't I reach customer service during the working hours in India now? I have tried contacting you for three consecutive days, but there has been no response. There is also no live chat support available. This was not the case before; the customer service used to be very prompt.

Engwe-bikes-EU
홍콩(중국 특별행정구)
앱 사용 기간 거의 3년
2023년 12월 20일에 편집됨

I uninstalled this app on December 19, 2023. The last bill is "Subscription: 2023-11-18 - 2023-12-18". As a result, another month's monthly rent of US$4.99 was immediately deducted, showing "Subscription: 2023-12-18 - 2024-01-17". I actually only used it for 1 extra day. Please return the remaining money.

WhatsBoxx
미국
앱 사용 기간 2년 초과
2023년 4월 11일

This APP works not so well as you expected. I sync the feed to Google ads, some products always report error. Today I don't find any way to contact the service team, the email they never answer. Avoid this APP.

MaidesiteUK
중국
앱 사용 기간 대략 2년
답글 Simprosys InfoMedia개 2023년 4월 24일

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have already looked in your Google Merchant Center and found that the ...

2024년 4월 17일

I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store.

This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's ...

Janasya.com
인도
앱 사용 기간 거의 2년
2024년 7월 23일

Usei a versão paga por meses, e quando do nada minha loja foi recusada pelo merchant eu pedi ajuda e disseram que já tinham ajudado e então não iam ajudar, ai fiquei chateado, desinstalei e minha pagina do facebook foi hackeada com meu instagram logo após isso, ou seja eles tinham acesso e por eu reclamar eu suspeito que eles me prejudicaram.

NoAlvo
브라질
앱 사용 기간 4개월
2022년 6월 10일에 편집됨

This has been a useful app for us but as of the past months they've seem to have done some changes to it because we suddenly got google notices of large dropped inventory for every campaign. All sales dried up. The app is extremely buggy, and the more new changes they make, the more buggy it seems to get. Support will do nothing to improve on it. All they do is make excuses and waste hours on end ...

LUXX
영국
앱 사용 기간 거의 2년
2023년 7월 18일

Way too many errors with this app. You can actually drop way down on Google shopping if you're not careful using this app. Our ads dropped way below our competitors because of the errors. We contacted this company several times about the same errors, and it's a constant run around of nothing getting done. It's been several months now. We just wish they would help us fix the errors.

Monaco Jewelers
미국
앱 사용 기간 거의 2년
답글 Simprosys InfoMedia개 2023년 8월 1일

Dear Merchant,

We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are ...

2023년 4월 26일

i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?

Faztroo
인도
앱 사용 기간 1년 초과
답글 Simprosys InfoMedia개 2023년 5월 9일

Dear Merchant,

Thank you for sharing your feedback.

During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to ...

2019년 3월 15일

Gives you a limit on how much you can upload. I did not notice this and marketing same products over and over. This cost me thousands of dollars!!!

All Hail Express
미국
앱 사용 기간 1년 초과
답글 Simprosys InfoMedia개 2019년 3월 16일

Dear Merchant,

We follow one of the best practices when it comes to disclosing the pricing structure and billing the merchants. Our app's pricing is one of the most ...

2020년 9월 3일

It has been two weeks since I uninstalled this app and they still charge me. The customer service cannot help solve my problem and my GMC is blocked. Finding other apps successfully brought me back to GMC. Using this app is a waste of money.

Uiisii
중국
앱 사용 기간 대략 1년
답글 Simprosys InfoMedia개 2020년 9월 19일

1 - You uninstalled the app on Aug 27 and wrote this review on the 3rd of Sept. So, it is a period of 1 week and not of 2 weeks. See the screenshot on this link https://bit. ...