리뷰 (6,618)

전체 평점
4.9
평점 수준당 개수
  • 평점의 97%가 별 5개입니다
  • 평점의 1%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2020년 9월 18일

After using this app, my google merchant account got suspended. I never could get it unsuspended. Uninstalling this app

iBuy
미국
앱 사용 기간 7일
답글 Simprosys InfoMedia개 2020년 9월 19일

Your Merchant Center Account Got Suspended because of the violations of Google's policy on your website "not by our app".

If accounts can get suspended because of our app, we should have been out of business as we are supporting more than 50,000 merchants.

When I reviewed your website, I found that first and very common violation on your Contact Page. There may be other violations as well. Please have a look at this screenshot. https://bit.ly/2FR1rj3

To understand the common reasons for Suspensions, kindly go through this video link https://youtu.be/NP1eBSm-578 or go through the Google Forum link(https://support.google.com/google-ads/thread/67411914?hl=en) to understand that it was not our app.

2020년 7월 19일

if you remove this app this people remove all your google feeds
and they that help you.
i see this app high reating but that is not true.

Walrus Oxford
미국
앱 사용 기간 7일
답글 Simprosys InfoMedia개 2020년 7월 29일

Whenever any merchant removes our app, Merchant is sent an email. That email contains a link that helps merchants to remove the products submitted by our app. If you don't click on that link, your products are not touched at all and we get out of the business without any further communication or process.

In your case, you had clicked on that link to remove the products submitted by our app. That is the reason products have been removed. In fact, you had come back to us(with the help of Shopify Support) too if we have any cached data to resubmit the products again. But, it was too late.

So, this is not true that we on our own removed the products. You had clicked on that link that removes the products.

2018년 9월 20일

Ruined my store do NOT get this app. I installed it and it seemed to be working and it killed my sales from $3K a day down to $0

Lux fitt
미국
앱 사용 기간 6일
답글 Simprosys InfoMedia개 2019년 5월 11일

When any merchant removes our app, expect us to remove the products submitted by our app too. That is what happened in this case. Now when products get removed from the campaign, sales are bound to be dropped.

2022년 9월 19일

not worth it. The customer support is not available to respond you. The app is broken and many products don't get send to Google merchant center

Popi Hair
영국
앱 사용 기간 5일
답글 Simprosys InfoMedia개 2022년 9월 19일

Hi,

It is highly disheartening to see these comments after providing chat support and replying to your email request within a reasonable time as well.

As per the chat support conversation and email request, I can see you had requested us to provide a "Product Reviews Feed" to your merchant centre, which we have not promised through our App Store Listing page. Also, that is not possible, because, we don't work on your product reviews nor do we intend to access that data.

Hope you will understand our inability to assist you with your product reviews feed request.

Amit

2021년 2월 18일

Useless app, they never help me, all the work is manual,, nothing different than contact google support team for free, why to pay this app for nothing.

Ossander
멕시코
앱 사용 기간 4일
2021년 5월 15일

I tried to use the App their technical Support was horrible I will not recommend this app to anyone

ZeroWater Türkiye
터키
앱 사용 기간 대략 20시간
2019년 11월 12일

I unistalled the app and ALL my website images disappeared. DO NOT install it. Please, fix your app.

Fortnite Shop
브라질
앱 사용 기간 9분
답글 Simprosys InfoMedia개 2019년 11월 12일

Do you even know which app caused you this issue? I can see you have written the same review on another app. See screenshot on this URL http://bit.ly/2O45N6U

About our app's probably, Please check the permissions you grant us to our app when you install the app. Our app has "Read Products" Permissions only and "Not the Modify or Delete or Create permission on your Product data" on Shopify. So, there is no remote possibility of app modifying the images or removing them.

You could have reached out to our Support team for any kind of clarification or assistance you needed on this issue.

Although this issue was not in our app support's scope, we would have helped you deal with this situation.

2023년 3월 8일

Im having trouble installing this app in keeps telling me "You don't have this app installed" every time i try to add it

LUX Home Lifestyle
미국
앱 사용 기간 2분
답글 Simprosys InfoMedia개 2023년 3월 15일

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have tried to contact you via email as well as also replied to the queries you have raised in our Support email box. But since then we haven't heard back from you so it may have happened that our email might have landed in your Spam box.

So can you please confirm if you still have any issues with the app or anything else?

You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.

Awaiting your reply.

Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.