Omtaler (6 431)
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These guys are great. Very fast, professional and solved my newbie problems right away. Highly recommended.
Great app to create an automated feed and send to Google Shopping campaigns and other media sources such as Facebook or Bing. Good support, also.
Thanks for the great support and for helping me set up everything for Google Ads. Amit was very kind.
Support is quick and helpful, they answer your queries directly and efficiently. App is easy to use
Je laisse un avis suite à une assistance extraordinaire de Ashvin, mon compte Merchant était suspendu et il m'a guidé étape par étape pour résoudre mon problème, patient, très pro et efficace, je recommande à 100% ! L'app en elle-même est top, et permet notamment des mises à jour bulk sur le flux produit, je recommande !
This app is great! It is easy to set-up and easily connected with my Google Merchant and Ads account. Support is stellar and quickly helped me troubleshoot a problem.
App is so easy to use and set up (very important) and as soon as I had a query it was answered quickly and with screenshots and videos to help me understand what I needed to do. Great stuff :)
WORST APP EVER - i dont understand how this app still active on Shopify after making many stores lost their Google Feed in Merchant Center. Some accounts even banned from Google Ads. Once you are pausing your subscription or uninstalling the app Symprosys will delete your Google Feed to thank you for using their app. DONT INSTALL THIS APP or it will takes controle of your Shopify Store Google Channel without your agreement then you will have to restart from zero! Lost a lot of TIME and MONEY
Dear Merchant,
We are sorry to hear that you had a bad experience with our app. We always strive to provide the best service and support to our customers. However, we would like to clarify some points that you have raised in your review.
First, our app does not delete your Google Feed or take control of your Shopify Store Google Channel without your agreement. When you install our app, you grant us permission to manage your Google Merchant Center account using Content API. This is necessary for the app to create and update your product feed according to Google's requirements and best practices. You can always revoke this permission at any time from your Google account settings.
Second, when you uninstall our app, we do not delete your product feed from your Google Merchant Center account. We only stop updating it with the latest information from your Shopify store. This means that your product feed may become outdated or inaccurate over time, which can affect your Google Shopping performance and compliance. You can always reinstall our app to submit the most updated and optimized product feed for your store.
Third, when you pause our app, we remove your product feed from your Google Merchant Center account, which was submitted by our app, to prevent any potential product disapproval that could escalate to an account-level issue if not addressed promptly. You can always reactivate our app to resubmit the most updated product feed for your store to your Google Merchant Center.
Moreover, we informed you about the feed removal on the live chat when you expressed your intention to pause your app subscription. We also offered to resubmit the feed for you if you reactivated the app and we suggested a Google Meet call to assist you with that process. Below are the links for the screenshots for your reference:
https://drive.google.com/file/d/1r6XMItLKA1lqXgwBPP0AScBIqqRe63vp/view?usp=drive_link
https://drive.google.com/file/d/14r67Deum667XQsspMXCwKE3saLF9TNO_/view?usp=drive_link
However, you declined our offer and instead posted a negative review about our app. We regret that you did not take advantage of our support and we hope you reconsider your decision.
Fourth, we are not responsible for any Google Merchant Center or Google Ads account suspensions or bans that may occur due to violations of Google's policies or guidelines. We only help you create and manage your product feed or help create PMax campaigns in your Google Ads Account. But you are solely responsible for following Google's rules and regulations when advertising your products on Google Shopping.
We hope this clarifies some of the issues that you have encountered with our app.
We apologize for any inconvenience or frustration that this may have caused you. We value your feedback and we are always working to improve our app and service.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com.
We would love to help you resolve any problems and get the most out of our app. Thank you for choosing Simprosys Google Shopping Feed App.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
The app is very easy to work with and much easier to manage than the Google Sheet we were using before. I also required some additional support for my specific store and they were extremely helpful. Very happy with this app and service.
Excellent customer service. Great find on the Shopify app store.
I have it installed on multiple stores.