Omtaler (6 431)
Raffiner
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Etter vurdering
All the sync process was very very smooth and worked perfectly. Also, the support person was very helpful for my questions. Thanks a lot.
Great App! Saved my company a bunch of time and reduced errors of items feeding to Google Actions. Very easy to use and make bulk updates. Their support team is quick to respond. I do wish they had a sync for google manufacturing. Also it would be great to be able to specify which image to use by SKU so that you can have promo text on the site but not in google.
Really a bunch of problems, first of all, all the products reported errors, a total of five or six times to contact to solve the problem, and one after another more than three months to take a long time! Now, one-fifth of the products are always in PENDING status, which seriously affects our ad conversion results, and the technical and customer service support is always 24-48 hours to provide service!
I am really fed up with this app!!!Please return all my money to me!
Dear Merchant,
Thank you for your feedback. We would like to apologize for the inconvenience caused by the issue of your products being stuck in the Pending status for a long time. We understand your frustration and we apologize for any inconvenience caused.
We would like to explain to you the actual root cause of this issue so that you can trust us again and continue using our app. Our app uses the Content API method, which creates a job for submitting a large number of products in bulk to Google. However, while doing this for your store, Google detected a foreign character "�" in one of your products, which caused it to reject the entire product batch. This is why so many of your products were stuck under the Pending status.
We have already fixed this issue for your store and implemented changes to prevent it from happening again. Our team has already communicated this to you via email.
However, we noticed that you have left feedback about our app on the Shopify App Store, where you have requested "Please return all my money to me!".
We would like to request you to reconsider your decision and give us a second chance. We value your business and we want to meet your expectations. We can assure you that our app is reliable and efficient and that we are always ready to help you with any issues or questions you may have.
We also want to clarify that sometimes we may need 24-48 hours to fulfill your requirements, because we may need to make some custom changes to our app just for your store. This is not something that can be done instantly, and we hope that you can understand this. We always try our best to deliver our service as fast as possible, but we also want to ensure the quality and accuracy of our work.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com. We are always happy to help.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Their support is great. Really take their time and walk you through everything.
Also super easy to set up.
Awesome customer service, this is the best plugin I've ever used!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great customer support. Will highly recommend the app if you want a good customer support. Also, it is easy to use
The interface is easy to navigate and products were easy to import onto merchant center. Simprosys also has a lot of useful videos for troubleshooting issues.
It works very well, some useful features have been added recently regarding controlling which products appear on PLA campaigns. Support is clear and speedy.
O melhor suporte que já vi! Muito atenciosos.
Great app and customer service. They are quick to respond to any issues and they are quick to resolve them as well.