Recensies (6.339)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 97% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
12 augustus 2024

avoid at all costs. support is horrific. the app doesn't work.
We have been struggling with this App. Out of Stock items continue to show up in paid Ads. We want product to be able to be purchased-even if out of stock-but not have the items advertised so we pay for Clicks. THIS APP DOES NOT ALLOW THIS! Support is horrific...long delays to respond....zoom calls are a complete waste of time as you can't understand a word that is said. Stay away from this App.

EarthieModern
Verenigde Staten
Meer dan 4 jaar gebruiken de app
1 oktober 2024

there online chat system never works. they replied your email after 4 days. very unprofessional. i recommended to all never use it. Now i will try to find other app.

ALL KILTS SPORTS
Pakistan
4 dagen gebruiken de app
Simprosys InfoMedia heeft geantwoord 12 oktober 2024

Thanks for bringing this point forward.

If you look at the app store listing, we don't promise chat support. We provide Chat support only when our team is relatively free from pending tickets.

Regarding response time, we have responded to you within a timely manner. But seems your inbox was not working. That might have been another reason your emails were not reaching to us too.

Hope you can understand.

23 juli 2024

Usei a versão paga por meses, e quando do nada minha loja foi recusada pelo merchant eu pedi ajuda e disseram que já tinham ajudado e então não iam ajudar, ai fiquei chateado, desinstalei e minha pagina do facebook foi hackeada com meu instagram logo após isso, ou seja eles tinham acesso e por eu reclamar eu suspeito que eles me prejudicaram.

NoAlvo
Brazilië
4 maanden gebruiken de app
26 augustus 2024

Installed and set up my ad account through this app and it was immediately banned, be VERY CAREFUL with this app

Glorious Paintings
Verenigd Koninkrijk
Ongeveer 8 uur gebruiken de app
29 juli 2024

Not working for me when it used to for other stores. No live chat anymore either.

Word Memories
Australië
1 dag gebruiken de app
17 april 2024

I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store.

This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's astonishing that Symprosys is still active on the Shopify platform.

What's even more troubling is the app's vindictive behavior upon subscription pause or uninstallation. Users have reported that Symprosys maliciously deletes their Google Feed as a way of "thanking" them for using the app. This is not just a betrayal of trust but a deliberate sabotage of your Google presence.

Please heed this warning: do not install the Symprosys app on your Shopify store. It's imperative to safeguard your Google control and avoid the potential harm this app could inflict on your business.

Spread the word among fellow merchants to prevent them from facing similar setbacks.

Janasya.com
India
Bijna 2 jaar gebruiken de app
27 mei 2024

Unsatisfactory, inaccurate tracking, contact handling was patient but unaware of the problem.

Superneox™
Hongkong SAR van China
2 maanden gebruiken de app
12 december 2023

Worst customer service in Shopify app. Install only if you do not need customer service. They have a chat feature which does not work. They give total silent treatment, no response or chat message even does not work

Andyanand
Verenigde Staten
15 dagen gebruiken de app
Simprosys InfoMedia heeft geantwoord 20 december 2023

Dear Merchant,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our customer service.

We have tried to reach out to you via chat and email so many times to address your issues and provide you with the best possible solution. But we have not received any reply from you, so we are wondering if you have seen our messages or not.

Please check your email inbox & spam box once as our email responses might have landed in your spam box. We are here to help you and we want to make sure that you are satisfied with our app and our customer service, so please let us know if you have any questions or concerns.

Thank you for choosing the Simprosys Google Shopping Feed App and for your patience and understanding. We hope to hear from you soon and resolve your problems.

Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia.

11 oktober 2024

I installed and set up my ad account through this app, and the next day my products in google merchant center and goole ads got banned and I needed to go thru all the verification processes of my business, and google keep rejecting

Vita Grow Brush
Verenigde Staten
Simprosys InfoMedia heeft geantwoord 12 oktober 2024

Dear Friend,

We can understand how frustrating it can be to fulfil the legal aspect of your relationship with Google.

We are just facilitating the technical part of the process. When you create Google Ads through our interface it just makes life easy. At the same time, it does not provide any kind of immunity against legal requirements.

It is often required by the law of the land to verify every advertiser profile to ensure the advertising ecosystem remains healthy.

Hope you can understand.
Thanks.

Bewerkt 20 augustus 2024

8/20/24--STILL an issue. The help is delayed and incompetent.
THEIR APP DOES NOT WORK. The App jacks up the Schema.
Their refusal and inability to admit or fix the App so it works correctly without adding some bogus Code (which also does not work() as I received 2 different sections of Code from them. Each one different. STAY AWAY. STAY AWAY FROM THIS APP. Unless you enjoy talking with India at 2 in the morning.
1/4/24--not responding to requests for help!!!!!!!!!!RUBBISH! Products appear in google merchant center as "in stock" and in google shopping when they show "out of stock" in the App. Overseas company, requires 2 am phone support over Skype if you want "real" help. The App does NOT work, this has happened countless times. RUN from this App. Your solution to solve a problem requires additional work by us. The idea of hiring and PAYING for an App is to make our lives easier. You work for us-we don't work for you. Improve your App.

theLightShop
Verenigde Staten
Bijna 5 jaar gebruiken de app
Simprosys InfoMedia heeft geantwoord 4 december 2020

You have already been informed that the issue is in your StoreFront Theme's Schema markup. Unfortunately, you are not showing any willingness to read the solution shared. It would have taken less time in implementing the correction than venting your anger everywhere.

You have been using our app for more than a year and still using it. So, I don't see any point in running away from the app.