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The support was responsive and guided me, sending me screenshots.
I requested help because of two issues: duplicate Global site tags on website that lead to inaccurate tracking, and the Enhanced Conversion tracking was not working. Fortunately, I found these notifications in my Google Ads account, to be aware of.
At first, I did not realize that when installing the app the old installation in the theme's code should be removed. The Simprosys team fixed the Enhanced Conversion tracking as the API integration setup had issues. Now it's working. The only downside is the difference of time zone for communication. Overall I’m happy with the app and support. Thank you for your help!
Great app and have used it on my main store for 2 years. Excellent customer service team to resolve any tech issues.
I used this app to generate xml feed for local e-shop comparing office. It did the job. It was easy to use and setup. Customer service is very helpful.
The customer service is out of this world. These guys are the best on Shopify and they are real professionals.
Shiva Parmar was very quick to respond and gave professional solutions to my questions. Thank you Shiva Parmar for saving me a lot of time.
Great app and support for our Google and Microsoft accounts. Makes work with the feed so much easier. Support is also great and resolves everything quickly, giving the best explanation and instructions.
I had a situation with Google where my products were being flagged for showing different variant prices on the same product. I contact the app support and lo and behold, my problem was fixed a few hours later. Milan was professional, made it really easy, and I got to then go on with my life. I love this app but more so, the support!
Super efficient and easy to use App for generating feed, especially for Google Shopping Ads. The assistance is super quick and brilliant!
This App has been a huge timesaver for our store! Fantastic and very easy to use. We are still in the free trial period and have no issue with paying the reasonable monthly charge after. Amazing App, thank you!
Google feed is a bit complicated for non-technical people, the team at Simprosys are very supportive and make sure you have a smooth onboarding with all issues resolved