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Best support team! Easy to use App with great resources to help you set everything up easily. If you are unsure, the support team will jump on a call with you to show you exactly how its done!
Thanks Amit and the team
Great customer service, can highly recommend them to any shop owner. If you are looking to clean up your feed and are looking to improve your results on google shopping this is the go-to app.
This is a great app to help with Google Feed. They are super responsive with support too! I would recommend this app for others.
I like the LIVECHAT part, they could solve my problem online immediately, thanks so much for SONI and Sohil's help.
I had a few small issues when submitting my feed. I contacted the help using the chat box and someone got back to me straight away and fixed the problem. Very useful app and a very helpful team.
The app is very useful for google shopping, and the customer support is great ! I highly recommend !
The Support is awesome. They get back to me with their answer very quickly whenever I have any question. Thank you so much!
Excellent application and great service, especially the tracking service and technical assistance by its support team, deserves more than five stars
This App is Great. It helps me to edit my Feed, I can overlook my feed well. Very helpful i recommend it.
I've been a customer of Simprosys for quite some time now, and I can confidently say that their customer service is consistently outstanding. Every interaction I've had with their team has been marked by professionalism, efficiency, and a genuine commitment to resolving any issues or inquiries I've had.
I always receive a prompt and helpful response. It's evident that they value their customers' time and prioritize quick solutions.
Furthermore, the representatives at Simprosys are incredibly knowledgeable about their products and services. Whenever I've needed assistance or clarification on a matter, they've been able to provide clear and comprehensive explanations, helping me navigate through any challenges smoothly.
Keep up the fantastic work!
Warm regards,
Sasa
Dear Merchant,
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We sincerely apologize for the inconvenience and frustration you experienced with our service.
Our aim is to provide our merchants with the best support and guidance for setting up or troubleshooting any issues with Google Ads and the Google Merchant Center. However, some issues may be beyond our control and require contacting Google Support directly. For any product-level issue or disapproval, we can guide you on how to address it, but you may need to make the suggested changes on your end to resolve them.
We did not intend to mislead you or leave you without assistance. Regarding your Google account suspension, this is an unfortunate outcome that our app is not responsible for. Therefore, we may have suggested you follow the instructions from Google to appeal the suspension and restore your account.
We appreciate your understanding and cooperation in this matter.
We are always here to help you if you need any further assistance. Please don't hesitate to contact us again if you have any questions or concerns.