Simprosys Google Shopping Feed , 6 048 recenzji
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maybe the best app in shopify..the best experts in google i have ever meet..they respond in less than an hour and they help even if the problem is not their responsibility
Highly recommended. Very useful, value for money & great customer service. Must have for all shopify stores selling on google & facebook.
Very useful and functional app. My suggestion is just to change the chat because it doesn't show old messages and it always restarts when you refresh the page.
Really a bunch of problems, first of all, all the products reported errors, a total of five or six times to contact to solve the problem, and one after another more than three months to take a long time! Now, one-fifth of the products are always in PENDING status, which seriously affects our ad conversion results, and the technical and customer service support is always 24-48 hours to provide service!
I am really fed up with this app!!!Please return all my money to me!
Dear Merchant,
Thank you for your feedback. We would like to apologize for the inconvenience caused by the issue of your products being stuck in the Pending status for a long time. We understand your frustration and we apologize for any inconvenience caused.
We would like to explain to you the actual root cause of this issue so that you can trust us again and continue using our app. Our app uses the Content API method, which creates a job for submitting a large number of products in bulk to Google. However, while doing this for your store, Google detected a foreign character "�" in one of your products, which caused it to reject the entire product batch. This is why so many of your products were stuck under the Pending status.
We have already fixed this issue for your store and implemented changes to prevent it from happening again. Our team has already communicated this to you via email.
However, we noticed that you have left feedback about our app on the Shopify App Store, where you have requested "Please return all my money to me!".
We would like to request you to reconsider your decision and give us a second chance. We value your business and we want to meet your expectations. We can assure you that our app is reliable and efficient and that we are always ready to help you with any issues or questions you may have.
We also want to clarify that sometimes we may need 24-48 hours to fulfill your requirements, because we may need to make some custom changes to our app just for your store. This is not something that can be done instantly, and we hope that you can understand this. We always try our best to deliver our service as fast as possible, but we also want to ensure the quality and accuracy of our work.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com. We are always happy to help.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
I have been using this app for about six months now. I have found Simprosys very supportive in the setup and continued support of the app. Any queries are answered promptly, and they have also gone 'above and beyond' duty in helping me with my Shopify store. I would highly recommend Simprosys.
Having a really great experience with this app. You can get assist with really quick reaponse and thoughtful advices
I've been a customer of Simprosys for quite some time now, and I can confidently say that their customer service is consistently outstanding. Every interaction I've had with their team has been marked by professionalism, efficiency, and a genuine commitment to resolving any issues or inquiries I've had.
I always receive a prompt and helpful response. It's evident that they value their customers' time and prioritize quick solutions.
Furthermore, the representatives at Simprosys are incredibly knowledgeable about their products and services. Whenever I've needed assistance or clarification on a matter, they've been able to provide clear and comprehensive explanations, helping me navigate through any challenges smoothly.
Keep up the fantastic work!
Warm regards,
Sasa
Dear Merchant,
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We sincerely apologize for the inconvenience and frustration you experienced with our service.
Our aim is to provide our merchants with the best support and guidance for setting up or troubleshooting any issues with Google Ads and the Google Merchant Center. However, some issues may be beyond our control and require contacting Google Support directly. For any product-level issue or disapproval, we can guide you on how to address it, but you may need to make the suggested changes on your end to resolve them.
We did not intend to mislead you or leave you without assistance. Regarding your Google account suspension, this is an unfortunate outcome that our app is not responsible for. Therefore, we may have suggested you follow the instructions from Google to appeal the suspension and restore your account.
We appreciate your understanding and cooperation in this matter.
We are always here to help you if you need any further assistance. Please don't hesitate to contact us again if you have any questions or concerns.
Been using it for years with great success. Very affordable and great support is available. Highly reccommend it!
Our go-to app for Google Ads. Its smooth to setup, easy to maintain and they have a great support. 5/5 from here.
Dharmendra and their support team is brilliant. they help us a lot
although markets associttion needs to be improved with shopify. they are working on it and 5 markets easily enable but it should be 50