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app wasnt great, support wasnt great either. kept getting error codes, they sent me general help guide which had me in circles.
I unistalled the app and ALL my website images disappeared. DO NOT install it. Please, fix your app.
Do you even know which app caused you this issue? I can see you have written the same review on another app. See screenshot on this URL http://bit.ly/2O45N6U
About our app's probably, Please check the permissions you grant us to our app when you install the app. Our app has "Read Products" Permissions only and "Not the Modify or Delete or Create permission on your Product data" on Shopify. So, there is no remote possibility of app modifying the images or removing them.
You could have reached out to our Support team for any kind of clarification or assistance you needed on this issue.
Although this issue was not in our app support's scope, we would have helped you deal with this situation.
Im having trouble installing this app in keeps telling me "You don't have this app installed" every time i try to add it
Dear Merchant,
Hope you are doing well.
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We have tried to contact you via email as well as also replied to the queries you have raised in our Support email box. But since then we haven't heard back from you so it may have happened that our email might have landed in your Spam box.
So can you please confirm if you still have any issues with the app or anything else?
You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.
Awaiting your reply.
Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.
The app is very user-friendly and easy to navigate. I really like how the app is organized and how easy it is to find what I'm looking for. It have good support tho
Great customer support! Have an issue with the google feed, but was able to get a quick answer and thorough outline of the steps needed to resolve my issue. Thank you guys!
This app is flawless and the support team is even better! I'm an amateur store owner and new to Google Shopping but this app makes things really easy for me. In the last week I've had 4-5 requests and the support team responds with in minutes with a resolution. Specifically Abhi and Deepak have been a pleasure to work with. Thanks Simprosys team for being an essential part of my business!