Recensioner (6 630)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 97 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
Redigerat 15 januari 2025

Why can't I reach customer service during the working hours in India now? I have tried contacting you for three consecutive days, but there has been no response. There is also no live chat support available. This was not the case before; the customer service used to be very prompt.

Engwe-bikes-EU
Hongkong SAR
Nästan 3 år användning av appen
Redigerat 20 december 2023

I uninstalled this app on December 19, 2023. The last bill is "Subscription: 2023-11-18 - 2023-12-18". As a result, another month's monthly rent of US$4.99 was immediately deducted, showing "Subscription: 2023-12-18 - 2024-01-17". I actually only used it for 1 extra day. Please return the remaining money.

WhatsBoxx
USA
Mer än 2 år användning av appen
11 april 2023

This APP works not so well as you expected. I sync the feed to Google ads, some products always report error. Today I don't find any way to contact the service team, the email they never answer. Avoid this APP.

MaidesiteUK
Kina
Ungefär 2 år användning av appen
Simprosys InfoMedia svarade 24 april 2023

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have already looked in your Google Merchant Center and found that the ...

17 april 2024

I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store.

This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's ...

Janasya.com
Indien
Nästan 2 år användning av appen
23 juli 2024

Usei a versão paga por meses, e quando do nada minha loja foi recusada pelo merchant eu pedi ajuda e disseram que já tinham ajudado e então não iam ajudar, ai fiquei chateado, desinstalei e minha pagina do facebook foi hackeada com meu instagram logo após isso, ou seja eles tinham acesso e por eu reclamar eu suspeito que eles me prejudicaram.

NoAlvo
Brasilien
4 månader användning av appen
Redigerat 10 juni 2022

This has been a useful app for us but as of the past months they've seem to have done some changes to it because we suddenly got google notices of large dropped inventory for every campaign. All sales dried up. The app is extremely buggy, and the more new changes they make, the more buggy it seems to get. Support will do nothing to improve on it. All they do is make excuses and waste hours on end ...

LUXX
Storbritannien
Nästan 2 år användning av appen
18 juli 2023

Way too many errors with this app. You can actually drop way down on Google shopping if you're not careful using this app. Our ads dropped way below our competitors because of the errors. We contacted this company several times about the same errors, and it's a constant run around of nothing getting done. It's been several months now. We just wish they would help us fix the errors.

Monaco Jewelers
USA
Nästan 2 år användning av appen
Simprosys InfoMedia svarade 1 augusti 2023

Dear Merchant,

We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are ...

26 april 2023

i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?

Faztroo
Indien
Mer än ett år användning av appen
Simprosys InfoMedia svarade 9 maj 2023

Dear Merchant,

Thank you for sharing your feedback.

During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to ...

15 mars 2019

Gives you a limit on how much you can upload. I did not notice this and marketing same products over and over. This cost me thousands of dollars!!!

All Hail Express
USA
Mer än ett år användning av appen
Simprosys InfoMedia svarade 16 mars 2019

Dear Merchant,

We follow one of the best practices when it comes to disclosing the pricing structure and billing the merchants. Our app's pricing is one of the most ...

3 september 2020

It has been two weeks since I uninstalled this app and they still charge me. The customer service cannot help solve my problem and my GMC is blocked. Finding other apps successfully brought me back to GMC. Using this app is a waste of money.

Uiisii
Kina
Ungefär ett år användning av appen
Simprosys InfoMedia svarade 19 september 2020

1 - You uninstalled the app on Aug 27 and wrote this review on the 3rd of Sept. So, it is a period of 1 week and not of 2 weeks. See the screenshot on this link https://bit. ...