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This app is great & support team of simpshopify is excellent : very accurate, professional and very helpfull. No standard answers or whatsoever. Thanks !!
i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?
Dear Merchant,
Thank you for sharing your feedback.
During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to track purchases made through a custom checkout page (not Shopify's native checkout). And those conversions are not reported with the Enhanced Conversions parameters to your Google Ads Account. That is the main cause of the issue you are seeing with the Conversion Actions Diagnostics tab. Below are the snapshot links.
https://bit.ly/3VT0xFx
https://bit.ly/3LKRFgr
Apart from this, there were many other manually added scripts added in the Additional Scripts Section of Checkout Settings. In addition, another app was also inserting scripts for tracking conversions. They also caused some issues with conversion tracking and reporting.
We have already assisted you with removing unwanted scripts and apps as well as suggested a way to fix that warning via the same email.
If you still have queries or concerns, please contact us by email at support@simprosys.com.
Thanks,
Milan Vaghela
Simprosys InfoMedia
The app works really well and the support is always excellent. Response times to queries are really quick to an helpful.
Great support and awesome app. You can this without installing any tracking code and you can run all types of campaign easily.
The App does exactly what it says we have over 15 K product in the catalog and the feed took all without any glitch. Customer service is amazing it not only helped me to set up feed but also set up Google Auto and Dynamic retatergeting. I already made the sale on the first week within a trial period. Simprosys Infomedia is a customer oriented company and has amazing products.Good Luck !
This is a fairly complex app. a lot of depth to what you can do. Because of that I have relied on the support department fairly heavily. I have to say this seems to be where they really excel, fast response, problem solvers that will stick with you till issues resolved. I had considered moving to the free app but the monthly fee is a reasonable cost for having an app. that works properly and a competent team supporting the product.
They were really quick with support and thoroughly helped me through my issues. They provide a lot for their price and I'm happy!
great service and great support!!
Very patient and reactive. Best experience ever!!
Sorry for the late comment.
I simply LOVE this app. An application that makes it much easier for us, advertisers on google shopping, to always have our feed up to date. Not to mention the incredible personalized support they have. NO BOTS, you talk to real people who are 100% willing to solve your problems. <3
I reached out to this company to help with my shopify and GMC, they helped me set it all up and as it stands all going well.