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DO NOT DOWNLOAD THIS APP. We spend a lot of money on this app and the customer service was horrible. False promises made and the quoted us a custom price for high volume of products we had which after months of billing turned out they were charging us more than agreed. After we left a negative review for this app the owner has assaulted our business by disabling the google shopping feed and making us non complaint with Google Shopping. The owner of this app is absolutely pathetic and childish.
Hi,
1 - It is very unfortunate to say that we were charging more than agreed. Whenever any merchant approves the charge for any app, the Monthly Recurring charge is clearly communicated in the app and in the Shopify Page as well. It is not just for our app, it same for all the apps charing merchants through Shopify's Billing API. In our case, we don't have a usage-based charge on any of our applications. So, charging any merchant for more than what is agreed is not possible. Merchants can see the "Exact Amount" before they approve the charge.
2 - We did not block your access just because you had left a negative review of the app. Actually, we did not block it at all. Your store had more(3.5M+) products than the agreed limit on the approved charge. Also, anyhow, our system would have blocked "manual resyncing of all the products" as products on your store were more than 2M(see screenshot https://bit.ly/3f91wvj). Please keep in mind that, we block the "manual resyncing only", not the continuous syncing of already synced products.
We block resyncing for any store that 2M products and request them to get in touch with us. In fact, in your case, I had made it very clear to you that our system does not remain efficient for the stores having more than 500K(very safe limit) products. (See screenshot https://bit.ly/3f91wvj of you being informed on 24th Oct 2019).
3. Regarding Pathetic and childish behavior, I just tried to be clear to you that we can not support the merchant with these many products, but you wanted to have your way anyhow. In fact, I had tried to make it clear to you long ago and you had confirmed that you will try other solutions provided you cross the product limit.
Also, in the past you had around 4k products more than agreed limit with pricing, we did not force you to pay for those extra 4K products. (See attached screenshot - https://bit.ly/38nOtU1)
So, with the above-given clarifications, I would like to add that, we are not money-hungry people. What we tried to do was to make sure that our serviceability to other merchants doesn't get affected by the crashing of servers because such a large volume of products go in the manual re-syncing.
Other than that, the resyncing of 2M+ products' store would have taken at least 5 days because of Shopify's API call limits and Leakage possibilities. That would have proved to another major issue.
Regards,
Amit
Great app for managing a product feed, has a lot more options than other apps I've used and they have great, hands-on customer service.
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This app has the best support ever. If you have any problem just shoot an email and they will answer your almost instantly and will definitely help you solve your problem. 6 stars for this one, really amazing
The support offered on this app has been great so far. My issue was solved in half an hour with minimal input from me. The support team member was polite and helpful.
I recently reached out to the Simprosys team with an issue regarding my setup in my store. The support I received was outstanding! The person who assisted me (Mohit) was quick to respond, knowledgeable and helped me resolve my issue in a timely manner. I highly recommend this to anyone looking for be in fully compliance with the Google shopping polices when submitting your feed. Thank you for your help!
I like the way it makes my life easier (the app) with its functions. Also the app has a live chat where they can help with any issues you are facing in relations to Google feed product upload. Very helpful and useful - great communication
Thank you for great support. I just given access to my google merchant account and explained my issue, they came up with solution. Really appreciate it. Thanks.
Absolutely Outstanding App! Lots of support on hand within hours when required! Initially thought why go through this when free to submit via google sheets!?! When I fully considered... This costs just £20 per year for me! The hassle and hours it saves me are unbelievable. Just imagine updating a spreadsheet every time you change a link or an image or a description. Once set up, this instantaneously recognises what you've changed and recommends you resubmit. Honestly... Don't hesitate! I'm stingy as hell, reasonable at code and I'm happy with this app!
Easy to use and the tustomer service is very helpful with any problem and issue that you might have. Recommended