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The guys are doing a great job. If you have any questions or problems, they are there to help you. They correct the mistakes without you having to do it yourself.
Really a bunch of problems, first of all, all the products reported errors, a total of five or six times to contact to solve the problem, and one after another more than three months to take a long time! Now, one-fifth of the products are always in PENDING status, which seriously affects our ad conversion results, and the technical and customer service support is always 24-48 hours to provide service!
I am really fed up with this app!!!Please return all my money to me!
Dear Merchant,
Thank you for your feedback. We would like to apologize for the inconvenience caused by the issue of your products being stuck in the Pending status for a long time. We understand your frustration and we apologize for any inconvenience caused.
We would like to explain to you the actual root cause of this issue so that you can trust us again and continue using our app. Our app uses the Content API method, which creates a job for submitting a large number of products in bulk to Google. However, while doing this for your store, Google detected a foreign character "�" in one of your products, which caused it to reject the entire product batch. This is why so many of your products were stuck under the Pending status.
We have already fixed this issue for your store and implemented changes to prevent it from happening again. Our team has already communicated this to you via email.
However, we noticed that you have left feedback about our app on the Shopify App Store, where you have requested "Please return all my money to me!".
We would like to request you to reconsider your decision and give us a second chance. We value your business and we want to meet your expectations. We can assure you that our app is reliable and efficient and that we are always ready to help you with any issues or questions you may have.
We also want to clarify that sometimes we may need 24-48 hours to fulfill your requirements, because we may need to make some custom changes to our app just for your store. This is not something that can be done instantly, and we hope that you can understand this. We always try our best to deliver our service as fast as possible, but we also want to ensure the quality and accuracy of our work.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com. We are always happy to help.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Amazing - since I am selling customizable products I was really struggling to set up my ads without GTIN and MPN. Also, Google Shopping Feed is really complicated. This App is AMAZING - and the support as well. Thank you!
Great customer support! Will recommend to others.
I had an issue relating to syncing this to my shopify store and the rep helped alot!
Great app that I use to submit my products to google shopping. The batch edit feature is superb and I use it a lot because I have unique products
使用方便，有问题可以随便找客服，他会快速地帮你解决问题。客服回复快速，态度很好。非常不错的一款APP，推荐给大家使用。唯一的不足是非要写满100个字符才能提交评价，这个要减分，不太人性，总的来说软件还是不错的！
I am very happy with the level of customer service they gave me. With regards to the app itself, it is quite straight forward & relatively easy.
App Team help me everything solve the problems for me this is good app fosho you should install this app cuz you will have a person guide you everything
Very professional and good costumer service and a very good app. Helped me a lot with everything. I can highly recommend.
great, the servie staff is so warm-heart. It's a great experience to use it. Good and convenience to use it