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Ruined my store do NOT get this app. I installed it and it seemed to be working and it killed my sales from $3K a day down to $0
When any merchant removes our app, expect us to remove the products submitted by our app too. That is what happened in this case. Now when products get removed from the campaign, sales are bound to be dropped.
not worth it. The customer support is not available to respond you. The app is broken and many products don't get send to Google merchant center
Hi,
It is highly disheartening to see these comments after providing chat support and replying to your email request within a reasonable time as well.
As per the chat support conversation and email request, I can see you had requested us to provide a "Product Reviews Feed" to your merchant centre, which we have not promised through our App Store Listing page. Also, that is not possible, because, we don't work on your product reviews nor do we intend to access that data.
Hope you will understand our inability to assist you with your product reviews feed request.
Amit
Useless app, they never help me, all the work is manual,, nothing different than contact google support team for free, why to pay this app for nothing.
I tried to use the App their technical Support was horrible I will not recommend this app to anyone
Poor, confusing instructions. Too many fields that must be completed outside of app. I've seen faster, better support.
I unistalled the app and ALL my website images disappeared. DO NOT install it. Please, fix your app.
Do you even know which app caused you this issue? I can see you have written the same review on another app. See screenshot on this URL http://bit.ly/2O45N6U
About our app's probably, Please check the permissions you grant us to our app when you install the app. Our app has "Read Products" Permissions only and "Not the Modify or Delete or Create permission on your Product data" on Shopify. So, there is no remote possibility of app modifying the images or removing them.
You could have reached out to our Support team for any kind of clarification or assistance you needed on this issue.
Although this issue was not in our app support's scope, we would have helped you deal with this situation.
Im having trouble installing this app in keeps telling me "You don't have this app installed" every time i try to add it
Dear Merchant,
Hope you are doing well.
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We have tried to contact you via email as well as also replied to the queries you have raised in our Support email box. But since then we haven't heard back from you so it may have happened that our email might have landed in your Spam box.
So can you please confirm if you still have any issues with the app or anything else?
You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.
Awaiting your reply.
Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.