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Leider ist die Sprache nicht in deutsch, aber der Support-Mitarbeiter war Super freundlich und Nett, hat mir bei meinem Feed-Problem Super geholfen !
Since using this app for the past four years, I always recommend it to all stores, it's easy to use with a great interface and their support team is very helpful.
Great support. App works without any trouble is not only for Google, you can use it for most Paid Ads services to create a product feed. Hard to beat for the price and the trail period. Great app!
We were having issues around products expiring in our Google merchant feed. We went looking for an app to help and came across "Feed for Google Shopping" - the App is quick to setup and install and does everything we need. We also use it for our Facebook feeds. If you need something to manage other channels then this is the one for you! It's genuinely excellent. We had to reach out to support after we noticed some strange things in our pricing. It turned out we had not made some amendments that were required, and it was on us. The support team not only quickly identified the issue but also fixed it with their developer and sent us confirmation of same, all within 15 minutes. This app is excellent, and the support is incredible. If you want your products looking right on Google, and easily manageable, then this is the app to get!
WORST APP EVER - i dont understand how this app still active on Shopify after making many stores lost their Google Feed in Merchant Center. Some accounts even banned from Google Ads. Once you are pausing your subscription or uninstalling the app Symprosys will delete your Google Feed to thank you for using their app. DONT INSTALL THIS APP or it will takes controle of your Shopify Store Google Channel without your agreement then you will have to restart from zero! Lost a lot of TIME and MONEY
Dear Merchant,
We are sorry to hear that you had a bad experience with our app. We always strive to provide the best service and support to our customers. However, we would like to clarify some points that you have raised in your review.
First, our app does not delete your Google Feed or take control of your Shopify Store Google Channel without your agreement. When you install our app, you grant us permission to manage your Google Merchant Center account using Content API. This is necessary for the app to create and update your product feed according to Google's requirements and best practices. You can always revoke this permission at any time from your Google account settings.
Second, when you uninstall our app, we do not delete your product feed from your Google Merchant Center account. We only stop updating it with the latest information from your Shopify store. This means that your product feed may become outdated or inaccurate over time, which can affect your Google Shopping performance and compliance. You can always reinstall our app to submit the most updated and optimized product feed for your store.
Third, when you pause our app, we remove your product feed from your Google Merchant Center account, which was submitted by our app, to prevent any potential product disapproval that could escalate to an account-level issue if not addressed promptly. You can always reactivate our app to resubmit the most updated product feed for your store to your Google Merchant Center.
Moreover, we informed you about the feed removal on the live chat when you expressed your intention to pause your app subscription. We also offered to resubmit the feed for you if you reactivated the app and we suggested a Google Meet call to assist you with that process. Below are the links for the screenshots for your reference:
https://drive.google.com/file/d/1r6XMItLKA1lqXgwBPP0AScBIqqRe63vp/view?usp=drive_link
https://drive.google.com/file/d/14r67Deum667XQsspMXCwKE3saLF9TNO_/view?usp=drive_link
However, you declined our offer and instead posted a negative review about our app. We regret that you did not take advantage of our support and we hope you reconsider your decision.
Fourth, we are not responsible for any Google Merchant Center or Google Ads account suspensions or bans that may occur due to violations of Google's policies or guidelines. We only help you create and manage your product feed or help create PMax campaigns in your Google Ads Account. But you are solely responsible for following Google's rules and regulations when advertising your products on Google Shopping.
We hope this clarifies some of the issues that you have encountered with our app.
We apologize for any inconvenience or frustration that this may have caused you. We value your feedback and we are always working to improve our app and service.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com.
We would love to help you resolve any problems and get the most out of our app. Thank you for choosing Simprosys Google Shopping Feed App.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Great app, fair price and Amit's support is the best I ever got!
Highly recommended for anyone's doing Google marketing.
Great support - Great app - This is how you submit your products to Google. Always be syncing - ha!
Great app allows bulk updates to the products and feed at a reasonable price and with fantastic support what more could you want
The App is so good, it can help you to put the right keywords in the product title and feed without changing the original information, and the support is so good, few seconds and an agent will be in touch with you.
Great app and even better support. Have had a few issues along the way and the support has been fantastic.