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Great app and very friendly, helpful and quick support! I had a problems with gtin (I have gtin in SKU instead of Barcode) and they made an automation to fix that problem for me.
So far the app and support team have been very good. Much better then the default google shopping app that comes with Shopify. I did have a few issues but that was more with bing and google then the app and even though it had nothing to do with the app the support team still helped me figure out the issues. Now i just need to wait for bing and google to finish reviewing my products.
Awesome! It's so convinient way making google shopping ad now, very satisfied. Super useful app and the support is great.
Perfect app, works a treat, Amit as always helpful, sorted important issues when we needed it, especially with google datafeeds. Very important tool for your ecommerce business.
A very useful tool, now that the Shopify Google Shopping App is not available and the replacement Google Shopping Channel for Shopify only works with USD and shipping to USA.
Very user friendly! Thank you....
www.incbeauty.co.za
This app is well worth the small monthly fee. It's SO much better than the Google Sales Channel app which yes, is free, but nowhere near as versatile as this. The main point I want to make here is that the Simprosys support team are AMAZING. Sohil was super responsive and really couldn't be more helpful. We had some initial problems with our feed (which were our fault) and within a matter of a couple hours of me being in other meetings, their team had it totally solved for us. I know many people using this app who have all had the same experience. Honestly not seen customer service this good anywhere.
I would like to share this incident, i had 4 accounts and all of them suddenly vanished after using this app, I don’t know what happened, something they have done
Dear Merchant,
Thank you for sharing your incident with us. We are sorry to hear that you have experienced a problem with your accounts. We value your feedback and we want to assure you that we (or our app) have not done anything to cause the disappearance of your accounts.
Please note that our app's primary job is to submit the product data feed from your Shopify store to your Google Merchant Center. We do not get access to any of your accounts automatically when you complete an integration process within the app. Account access must be granted manually by any Admin user.
Therefore, we believe that the disappearance of your accounts is not related to our app, but rather to some other factors that are beyond our control.
We would appreciate it if you could confirm when and how you lost access to your account. Did you notice any other unusual activity before or during that time? For example, did you install any other app or add any new team members to your accounts?
There are some possible reasons why you might have lost access to your accounts, such as using weak passwords or credentials for your account or adding another user to your account who might have removed you from your accounts.
We appreciate your understanding and cooperation. We value your trust and loyalty and we hope to continue serving you with our app.
We are again assuring you that there is nothing wrong done by us as Simprosys or our App.
We have already tried to get in touch with you via email but we haven't heard back from you. So kindly get in touch with us by replying to us at support@simprosys.com, so we can discuss the issue you are actually facing and help you suggest a possible solution for it.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Sachin is very helpful. He helped me to solve problem quickly and professionally. Simprosys Google Shopping Feed's customer service is really good.
I love this app so far! We can manually Search each product.It's super easy to use THANK YOU! Highly recommend this app.Great Support
We outgrew the free google shopping app and transitioned to the Simprosys app to access the advanced features. We initially experience some challenges with custom labels updates but the support group went the extra mile to update my meta data. They even went as far as creating a new application to clean the meta data to correct the issue and remove the old labels from my Shopify data. This is a very good app with excellent features and outstanding service support from Amit and his support group.