评论 (6,618)

整体评分
4.9
每个评分等级的数量
  • 97% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2019年5月14日

i can bet this app has fake reviews. the poorest customer support i have come ever by any of shopify app i have ever used. don't ever try to use this.

uhoodie
美国
3年多 人在使用应用
Simprosys InfoMedia已回复 2019年7月2日

Well,

I beg to differ from you. You had communicated with us twice since you installed the app on March 30. Both the times, you were responded within 5 hrs of your messages. ...

编辑时间:2024年6月16日

We had to uninstall the app. Because we have a problem with our Google Ad conversions. The support team will get back to us to fix the issue.

Jarlia By Jolina
英国
3年多 人在使用应用
2021年9月8日

Unsynced all of my products without reaching me to solve billing problem. LOST ALL MY GOOGLE BUDGET, For a problem absolutelty easy to solve

Planeta Cases
巴西
接近3年 人在使用应用
Simprosys InfoMedia已回复 2021年9月8日

Hi,

We send 3 reminders to merchants. The first is 7 days, the second is 3 days prior to the expiration of the trial, and 3rd on the same day of trial. I request you to ...

编辑时间:2025年1月15日

Why can't I reach customer service during the working hours in India now? I have tried contacting you for three consecutive days, but there has been no response. There is also no live chat support available. This was not the case before; the customer service used to be very prompt.

Engwe-bikes-EU
香港特别行政区
接近3年 人在使用应用
编辑时间:2023年12月20日

I uninstalled this app on December 19, 2023. The last bill is "Subscription: 2023-11-18 - 2023-12-18". As a result, another month's monthly rent of US$4.99 was immediately deducted, showing "Subscription: 2023-12-18 - 2024-01-17". I actually only used it for 1 extra day. Please return the remaining money.

WhatsBoxx
美国
2年多 人在使用应用
2023年4月11日

This APP works not so well as you expected. I sync the feed to Google ads, some products always report error. Today I don't find any way to contact the service team, the email they never answer. Avoid this APP.

MaidesiteUK
中国
大约2年 人在使用应用
Simprosys InfoMedia已回复 2023年4月24日

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have already looked in your Google Merchant Center and found that the ...

编辑时间:2022年6月10日

This has been a useful app for us but as of the past months they've seem to have done some changes to it because we suddenly got google notices of large dropped inventory for every campaign. All sales dried up. The app is extremely buggy, and the more new changes they make, the more buggy it seems to get. Support will do nothing to improve on it. All they do is make excuses and waste hours on end ...

LUXX
英国
接近2年 人在使用应用
2023年7月18日

Way too many errors with this app. You can actually drop way down on Google shopping if you're not careful using this app. Our ads dropped way below our competitors because of the errors. We contacted this company several times about the same errors, and it's a constant run around of nothing getting done. It's been several months now. We just wish they would help us fix the errors.

Monaco Jewelers
美国
接近2年 人在使用应用
Simprosys InfoMedia已回复 2023年8月1日

Dear Merchant,

We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are ...

2023年4月26日

i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?

Faztroo
印度
1年多 人在使用应用
Simprosys InfoMedia已回复 2023年5月9日

Dear Merchant,

Thank you for sharing your feedback.

During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to ...

2019年3月15日

Gives you a limit on how much you can upload. I did not notice this and marketing same products over and over. This cost me thousands of dollars!!!

All Hail Express
美国
1年多 人在使用应用
Simprosys InfoMedia已回复 2019年3月16日

Dear Merchant,

We follow one of the best practices when it comes to disclosing the pricing structure and billing the merchants. Our app's pricing is one of the most ...