Simprosys Google Shopping Feed

Dear Merchant,

We are sorry to hear that you had a bad experience with our app. We always strive to provide the best service and support to our customers. However, we would like to clarify some points that you have raised in your review.

First, our app does not delete your Google Feed or take control of your Shopify Store Google Channel without your agreement. When you install our app, you grant us permission to manage your Google Merchant Center account using Content API. This is necessary for the app to create and update your product feed according to Google's requirements and best practices. You can always revoke this permission at any time from your Google account settings.

Second, when you uninstall our app, we do not delete your product feed from your Google Merchant Center account. We only stop updating it with the latest information from your Shopify store. This means that your product feed may become outdated or inaccurate over time, which can affect your Google Shopping performance and compliance. You can always reinstall our app to submit the most updated and optimized product feed for your store.

Third, when you pause our app, we remove your product feed from your Google Merchant Center account, which was submitted by our app, to prevent any potential product disapproval that could escalate to an account-level issue if not addressed promptly. You can always reactivate our app to resubmit the most updated product feed for your store to your Google Merchant Center.

Moreover, we informed you about the feed removal on the live chat when you expressed your intention to pause your app subscription. We also offered to resubmit the feed for you if you reactivated the app and we suggested a Google Meet call to assist you with that process. Below are the links for the screenshots for your reference:

https://drive.google.com/file/d/1r6XMItLKA1lqXgwBPP0AScBIqqRe63vp/view?usp=drive_link
https://drive.google.com/file/d/14r67Deum667XQsspMXCwKE3saLF9TNO_/view?usp=drive_link

However, you declined our offer and instead posted a negative review about our app. We regret that you did not take advantage of our support and we hope you reconsider your decision.

Fourth, we are not responsible for any Google Merchant Center or Google Ads account suspensions or bans that may occur due to violations of Google's policies or guidelines. We only help you create and manage your product feed or help create PMax campaigns in your Google Ads Account. But you are solely responsible for following Google's rules and regulations when advertising your products on Google Shopping.

We hope this clarifies some of the issues that you have encountered with our app.

We apologize for any inconvenience or frustration that this may have caused you. We value your feedback and we are always working to improve our app and service.

If you have any questions or concerns, please feel free to contact us at support@simprosys.com.

We would love to help you resolve any problems and get the most out of our app. Thank you for choosing Simprosys Google Shopping Feed App.

Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia

Dear Merchant,

Thank you for your feedback. We appreciate your loyalty and support for our app.

We understand your concern about the app charges based on the number of products in your store. However, we would like to explain why this is necessary and fair.

Our app charges are based on the total number of products in your store, not the number of products you advertise on Google. The reason for this is that our app processes and submits all product updates in real time to Google Merchant Center directly through Update Notifications (a set of Webhooks triggered by Shopify).
As part of this process, Shopify sends webhooks for all products whenever they change, regardless of whether the app is processing those products for product data submission or not. The app decides whether the webhook is worth ignoring or updating to Google, Microsoft, or Facebook after processing it. This process consumes a lot of resources and bandwidth, and we have to pay for it in order to maintain and improve our app.

We hope that you understand our app charges and continue to use our app for your Google Shopping needs.

If you have any questions or concerns, please feel free to contact us at support@simprosys.com. We are always happy to help.

Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia

Dear Merchant,

We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are committed to helping you fix the errors and boost your Google Shopping results.

We have checked your case and we found that most of the errors/warnings are due to selling pre-owned (used) products, which are not allowed for Buy on Google Listings. This causes your products to be disapproved for this destination, but they should still be active for Shopping Ads.

To solve this issue, we suggest you exclude your products from Buy on Google from our app. Alternatively, you can disable the Buy on Google program from your Google Merchant Center, which will be discontinued by Google in September 2023 anyway.

Another error/warning related to product condition can be fixed by correcting the structured data markup for your online store. This requires some technical skills, so you may need to hire a developer to do it for you. If you don't have a developer, we can offer you our tech support team to help you with that.

We have explained these solutions to you via email, and we have also sent you detailed guides and tutorials on how to use our app to fix the errors. We have also invited you to a Google Meet Call where we can show you how to fix the issue together via screen sharing. Alternatively, we have asked you to grant us access to your accounts so we can fix it for you.

However, we have not received any response or confirmation from you regarding these options. As a result, the errors remain in your Google Merchant Center account.

We urge you to take action and use our app to resolve the errors as soon as possible.

We are always here to support you and guide you through the process. Please contact us at support@simprosys.com if you have any questions or doubts.

We appreciate your cooperation and patience. Thank you for choosing Simprosys Google Shopping Feed App.

Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia