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Had a bit of trouble getting our products initially submitted correctly as this app seems to interfere with the google shopping app, but the customer service is excellent-very helpful and prompt to answer. We ended up getting everything to work in the end! Continuing to use this to edit our feed.
I have issues of submitting some products to Google. Support seems nice enough, but after some emails, they stop replying me, I guess it's because they can't find the solutions or answers either. Finally I have decided to remove this app and start to upload the feed myself -- manually, through a file I created.
Some people said that once they uninstall the app, the app will delete all your data on the Google Merchant Center. But I told myself that I have removed the old feed already and replaced with the data that I created myself, so this shouldn't happen. But it did happen, they removed all the data, data that I created myself.
To be honest, this is not good. You could say this is your data and you want to remove it, but since you can't access my data on Google, you wouldn't know whether data has been replaced or not, you have no right to remove other people's work either. People should have the right to like or dislike an app if they feel that this app isn't helpful to them.
After this experience, we have decided not to remove the products when a merchant is un-installing the app.
The onus of removal of products submitted by our app shall remain on merchants.
I was getting error in GMC regarding shipping and contacted with Simprosys Feed App Support team, they quick help to fix error. Guys, thanks for helping.
I had been using Datafeedwatch and so far am very impressed with how intuitive this app is in comparision. Support has been helpful and quick to respond to my questions. Very convenient help videos for all steps make it easy to educate myself. I dreaded optimising my feed previously but I am now exciteed to get my Google Shopping and feeds running as they should.
Super fast support, always willing to help. Thanks guys!
Worst customer service in Shopify app. Install only if you do not need customer service. They have a chat feature which does not work. They give total silent treatment, no response or chat message even does not work
Dear Merchant,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our customer service.
We have tried to reach out to you via chat and email so many times to address your issues and provide you with the best possible solution. But we have not received any reply from you, so we are wondering if you have seen our messages or not.
Please check your email inbox & spam box once as our email responses might have landed in your spam box. We are here to help you and we want to make sure that you are satisfied with our app and our customer service, so please let us know if you have any questions or concerns.
Thank you for choosing the Simprosys Google Shopping Feed App and for your patience and understanding. We hope to hear from you soon and resolve your problems.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia.
Great and quick support! Already at the installation step they answered my questions immediately. Can recommend :)
We are not Currently using the product but have to correct our review it seems that they did respond on a very timely manner.
We will update once we can review the product at work
I don't know why shopify allows this kind of application. the policy should check if an application is not good and remove it on the platform and because of this kind of application a lot of google account have been suspended. if i could put zero star i would put it
Great support! Good to use and fast to solve it.... When I've a problem, they always help me in their humanized support!