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The app is very good and they have everything you need and more.
Support is very slow and inefficient.
Emails with problems are answered in over 3 days, if ever.
Problems remain unsolved (about 3 in my case).
The main problem is terrible store speed downgrade and the lack of support.
If you have a month to debug and go back and forth, it's worth it.
Maybe I will come back but I didn't had this time at the moment.
Very unresponsive - unable to assist with Google Identfiers not pulling through correctly with Simprosys feed - going round in circles and now they have stopped responding as feel they can't help.
This has been a great app until it disconnected the shopping feed for no apparent reason. We did not realize for a day or so and when it reconnected it connected to the wrong catalogue which also went undetected for a day or so. We are 2 weeks on from that now and we are still trying to get back the lost ground with FB and google shopping. Our sales have dropped by at least 50% because of this fault that Simprosys as been unable to explain except it was some sort of a glitch :(
Support is unresponsive, Custom Label 0 which clearly shows as being removed doesn't go away. I'm very experienced with the app and re-synced data multiple times. No response for 3 days now and it's still not working.
It's large shop...perhaps not great for larger collections.
After years of using this app, I'm actively looking at other apps and doing this DIY. '
Perhaps they are overwhelmed now
Dear Merchant,
Thank you for sharing your feedback with us. We are sorry to hear that you are facing an issue with the Custom Label 0 attribute submitted in the feed. We understand your frustration and we want to help you fix this problem as soon as possible.
The issue with Custom Label 0 could have been caused by various reasons, such as using multiple feed submission apps or methods to submit your product data feed to your Google Merchant Center account. This could have interfered with the removal of the label from some products. This issue is not related to the size of your shop or the number of your collections.
We have already replied to your previous email on Monday, after the weekend, and tried to explain the cause and the solution to the issue. However, it seems that you did not receive our reply or it went to your spam folder.
We would appreciate it if you could give us another chance to assist you with this issue. We can arrange a Google Meet Call with a screen-sharing facility where we can help you resolve the issue in real-time. Please let us know your thoughts and availability.
We appreciate your patience and cooperation. We hope that this issue will be resolved soon and you will be able to use our app without any problems. We value your feedback and we want to keep you as our loyal customer.
Thank you for choosing our Simprosys Google Shopping Feed app.
Sincerely,
Milan Vaghela
Simprosys InfoMedia
It never worked. The people did try to always help and always were professional.
This app used to be good with very quicksupport, now support is non existent or very very very slow in responding so I am dropping my original rating for them hope they can improve.
i used this app for a couple of months, because i felt it should help maintaining google shopping campaigns. it does somehow, but usage is not pleasant, especially when you work with custom tags, however i realized that the app does update the google merchant center daily which make the campaigns go down for a few hours, as the products are resubmitted, as this is business critical we decided not to use this app anymore, we cannot afford having our products not available in google for a few hours a day
The app has some really good features, perhaps a bit klonky and pretty tired and outdated in design and layout, but the biggest 'no' is that nearly none of the feeds actually work with Google ads. Always full of errors that are not related to the Shopify listings missing any details but to errors in the app structure; tags, GTIN and categories don't assign to the right place in google settings. Support is poor and never seem to respond.
Just a low quality app. Hard to use. Looks like it was made in 2012. Support non-existent. Trying to figure out how to use it with no resources is a nightmare, and now merchant center is going to be suspended soon.
Unfortunately upon using this app to submit to merchant centre i've had my account blocked for policy violations to do with false shipping information (where when managed manually it was fine)
The app doesn't display any errors or issues but does forward you to a very lengthy fix that essentially involves doing it manually again....