Simprosys Google Shopping Feed

Installed and set up my ad account through this app and it was immediately banned, be VERY CAREFUL with this app

I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store.

This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's astonishing that Symprosys is still active on the Shopify platform.

What's even more troubling is the app's vindictive behavior upon subscription pause or uninstallation. Users have reported that Symprosys maliciously deletes their Google Feed as a way of "thanking" them for using the app. This is not just a betrayal of trust but a deliberate sabotage of your Google presence.

Please heed this warning: do not install the Symprosys app on your Shopify store. It's imperative to safeguard your Google control and avoid the potential harm this app could inflict on your business.

Spread the word among fellow merchants to prevent them from facing similar setbacks.

Not working for me when it used to for other stores. No live chat anymore either.

Usei a versão paga por meses, e quando do nada minha loja foi recusada pelo merchant eu pedi ajuda e disseram que já tinham ajudado e então não iam ajudar, ai fiquei chateado, desinstalei e minha pagina do facebook foi hackeada com meu instagram logo após isso, ou seja eles tinham acesso e por eu reclamar eu suspeito que eles me prejudicaram.

Unsatisfactory, inaccurate tracking, contact handling was patient but unaware of the problem.

8/20/24--STILL an issue. The help is delayed and incompetent.
THEIR APP DOES NOT WORK. The App jacks up the Schema.
Their refusal and inability to admit or fix the App so it works correctly without adding some bogus Code (which also does not work() as I received 2 different sections of Code from them. Each one different. STAY AWAY. STAY AWAY FROM THIS APP. Unless you enjoy talking with India at 2 in the morning.
1/4/24--not responding to requests for help!!!!!!!!!!RUBBISH! Products appear in google merchant center as "in stock" and in google shopping when they show "out of stock" in the App. Overseas company, requires 2 am phone support over Skype if you want "real" help. The App does NOT work, this has happened countless times. RUN from this App. Your solution to solve a problem requires additional work by us. The idea of hiring and PAYING for an App is to make our lives easier. You work for us-we don't work for you. Improve your App.

WORST APP EVER - i dont understand how this app still active on Shopify after making many stores lost their Google Feed in Merchant Center. Some accounts even banned from Google Ads. Once you are pausing your subscription or uninstalling the app Symprosys will delete your Google Feed to thank you for using their app. DONT INSTALL THIS APP or it will takes controle of your Shopify Store Google Channel without your agreement then you will have to restart from zero! Lost a lot of TIME and MONEY

Couldn't live without it. Feature-rich, easy to use, with a really affordable pricing model. A must have if you are advertising.

EDIT: We’ve used this app for three to four years across multiple stores, and while it’s one of the cheapest options, it’s far from flawless.

Recently, we discovered issues like Meta’s catalog match score being consistently low (as bad as 10%) and the feed not syncing properly.

Support has been painfully slow, often taking up to two days to reply, meaning even simple issues can drag on for over a week. Their documentation is extensive but poorly organized, making it difficult to find answers.

We had enough confidence in the app to opt for a yearly subscription, but now, after these issues, we’re trying to leave. Even requesting a refund has been a struggle, with support still unresponsive despite multiple follow-ups.

Poor, confusing instructions. Too many fields that must be completed outside of app. I've seen faster, better support.

i can bet this app has fake reviews. the poorest customer support i have come ever by any of shopify app i have ever used. don't ever try to use this.