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Great app. Great support. Adding our products to google shopping is super easy. The best is how convenient is to customize anything about the products to just show on the feed. Highly recommended
Really helpful support, they helped us fixing our merchant account suspension by detailing all the steps needed, so good app and team, cheers!!
The app simplifies complex tasks. The chat support is super helpful.
Saad from their team went beyond. They don't just lazily paste FAQs, they actually remotely assist you and resolve, and take all the heavy lifting away in real-time.
Thank you very much for the help of Milan Vaghela. The service is really great.
THE APP IS VERY HELPFUL!
Nice help center, love this APP! Thanks to Technical Support Representative - Ruchi's help to deal with my GMC question.
Amazing app! We were using the Sales Channel before which was horrible. Simprosys is amazing and we got our feed up and running in no time!
It really fixed a lot of my google feeds problem, if you run ads in multipul countries highly recommend to use this app instead of the shopify google app. There're some issue with the feed now, they are helpful and trying to fix it for me. Hope it can fix soon.
Horrible. I was asked by Simprosys google shopping feed to ad them to my goggle merchant center account so that they could help with feed issue(s). I did as instructed as we had a google video meet on Sunday April 23, 2023. When we had the meet, there was no identification photo's, simply names (I was present on video with full live stream ... and suddenly I could not log into my merchant center account. I had never before ever added any users into my merchant center acct, and the one time I did, per request from Symprosis, I am informed by google that my account was taken over by the only other user(s) ever added by me (Symprosis) and that I could not get back in!!! That was 10 years of google merchant center account down the drain!!! I deleted all access to Symprosis, I changed all passwords, and am literally starting over with google! I am beyond sickened by this. Never EVER ALLOW any users access to your merchant center account! I learned the hard way. Hopefully my story will help others.
Dear Merchant,
We are sorry that you have lost your Google Merchant Center account built over the years. We understand how this may have affected the marketing of your products and business revenue.
But believe us, Simprosys has no role in it. Just like we do for our other app users, we have scheduled a call with you to help you troubleshoot the problem you were facing.
It was just a sheer coincidence that you lost access just after inviting us to your account. Even before we accepted your invitation you had already lost your account.
Also, as per the Google team's findings, it is someone with sugarmat44@gmail.com has unauthorized access to your Google Merchant Center account. They have also denied restoring your access.
We are still in touch with our Google Partner Manager to get this case investigated. We'll let you know if we make any breakthroughs.
Simprosys is committed to providing the best services to clients and merchants. We sometimes go the extra mile by providing solutions to clients that may not be part of our core products. We strive to ensure that our clients and merchants have a positive experience with us.
As a preventative measure, everyone needs to set strong passwords for their accounts as well as enable two-factor authentication. Finally, we remind everyone to be vigilant and to keep their account information private.
We have also requested Google to send a notification email to the account owner and all the admins, whenever a new user is added to or an existing user is removed from the Google Merchant Center account. It should also provide the details of the user who performed that action.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
I like the app, makes it very easy to set everything up. The support is great, never have to wait for them to come back to you.
Saad was quick to respond and was a huge help, thanks again to him.The application is also very convenient to use, beyond my imagination.