評價 (6,390)

整體評分
4.9
各級評分數量
  • 97% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2020年10月19日

We are using for our 3rd website and its just great for google and FB feed and the supports are just awesome as always .. we are with this app since last 2yr almost and had a great experience always got a great support also .. Thanks again ....

sabkhareedo.in
印度
使用應用程式 大約1個月
2021年7月8日

the support team is very helpful and answer very quicky. lot of video tutorials that are very helpful

ConnectFit: Bracelet Connecté
法國
使用應用程式 大約1個月
2023年1月5日

The best app ever and their support is just awesome, if you have any problem they'll be always there for you to help you and assist you until you fix your problem

Hiccapop
美國
使用應用程式 大約1個月
2019年9月25日

Stayed with me on the issues we faced. All is finally good and working. Looking forward to the results they bring

Trivoshop
美國
使用應用程式 大約1個月
2021年2月18日

Very helpful and quick chat box service! Brings all products over for easy integration. Looking forward to using this for a long time!

Shop Wine Bar
美國
使用應用程式 大約1個月
2023年10月11日

Quick and nice customer service

The Feeting Room
葡萄牙
使用應用程式 3年多
2023年4月19日

Leider ist die Sprache nicht in deutsch, aber der Support-Mitarbeiter war Super freundlich und Nett, hat mir bei meinem Feed-Problem Super geholfen !

megahobby
德國
使用應用程式 大約1個月
2022年9月14日

Since using this app for the past four years, I always recommend it to all stores, it's easy to use with a great interface and their support team is very helpful.

Mostly Pillows
美國
使用應用程式 大約1個月
2023年7月31日

WORST APP EVER - i dont understand how this app still active on Shopify after making many stores lost their Google Feed in Merchant Center. Some accounts even banned from Google Ads. Once you are pausing your subscription or uninstalling the app Symprosys will delete your Google Feed to thank you for using their app. DONT INSTALL THIS APP or it will takes controle of your Shopify Store Google Channel without your agreement then you will have to restart from zero! Lost a lot of TIME and MONEY

iONiQ SHOP
法國
使用應用程式 3年多
Simprosys InfoMedia 已回覆 2023年8月1日

Dear Merchant,

We are sorry to hear that you had a bad experience with our app. We always strive to provide the best service and support to our customers. However, we would like to clarify some points that you have raised in your review.

First, our app does not delete your Google Feed or take control of your Shopify Store Google Channel without your agreement. When you install our app, you grant us permission to manage your Google Merchant Center account using Content API. This is necessary for the app to create and update your product feed according to Google's requirements and best practices. You can always revoke this permission at any time from your Google account settings.

Second, when you uninstall our app, we do not delete your product feed from your Google Merchant Center account. We only stop updating it with the latest information from your Shopify store. This means that your product feed may become outdated or inaccurate over time, which can affect your Google Shopping performance and compliance. You can always reinstall our app to submit the most updated and optimized product feed for your store.

Third, when you pause our app, we remove your product feed from your Google Merchant Center account, which was submitted by our app, to prevent any potential product disapproval that could escalate to an account-level issue if not addressed promptly. You can always reactivate our app to resubmit the most updated product feed for your store to your Google Merchant Center.

Moreover, we informed you about the feed removal on the live chat when you expressed your intention to pause your app subscription. We also offered to resubmit the feed for you if you reactivated the app and we suggested a Google Meet call to assist you with that process. Below are the links for the screenshots for your reference:

https://drive.google.com/file/d/1r6XMItLKA1lqXgwBPP0AScBIqqRe63vp/view?usp=drive_link
https://drive.google.com/file/d/14r67Deum667XQsspMXCwKE3saLF9TNO_/view?usp=drive_link

However, you declined our offer and instead posted a negative review about our app. We regret that you did not take advantage of our support and we hope you reconsider your decision.

Fourth, we are not responsible for any Google Merchant Center or Google Ads account suspensions or bans that may occur due to violations of Google's policies or guidelines. We only help you create and manage your product feed or help create PMax campaigns in your Google Ads Account. But you are solely responsible for following Google's rules and regulations when advertising your products on Google Shopping.

We hope this clarifies some of the issues that you have encountered with our app.

We apologize for any inconvenience or frustration that this may have caused you. We value your feedback and we are always working to improve our app and service.

If you have any questions or concerns, please feel free to contact us at support@simprosys.com.

We would love to help you resolve any problems and get the most out of our app. Thank you for choosing Simprosys Google Shopping Feed App.

Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia

2021年6月3日

Great support. App works without any trouble is not only for Google, you can use it for most Paid Ads services to create a product feed. Hard to beat for the price and the trail period. Great app!

Sybotanica
荷蘭
使用應用程式 大約1個月