The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
very bad , their services is very bad. they can't help in live chat . If you have some variants of a products then their micro data will not work. fuck this app and services.
Unsynced all of my products without reaching me to solve billing problem. LOST ALL MY GOOGLE BUDGET, For a problem absolutelty easy to solve
We send 3 reminders to merchants. The first is 7 days, the second is 3 days prior to the expiration of the trial, and 3rd on the same day of trial. I request you to kindly search firstname.lastname@example.org
You can refer to the email sent log > https://bit.ly/2X4AjW4 (for the email of 3 days prior)
Screenshot of another email of the same day https://bit.ly/3hdB2vk
I request you to kindly check your inbox.
We take another 7 days from the day your trial expires to suspend our services. So, there was another period of 7 days for you to activate the charge.
Oh It's Natural
No response from support to help with good feed issues. I've sent several messages for help without any reply back.
This has been a useful app for us but as of the past weeks they've seem to have done some changes to it because we suddenly got google notices of large dropped inventory for every campaign. All sales dried up. The app is extremely buggy and have been from day one, but the more new layers they add to new features, the more buggy it seems to get. Support will do nothing to improve on it. All they do is make excuses and throw it back at you. They constantly refer you to the settings to claim your settings is missing details, while the settings have already been correctly attributed with categories, attributes, descriptions, quantities etc for each product, but these details end up feeding wrong into google, changed along the way, or not showing at all which gets the listings rejected when they miss sufficient details. Your ads can therefore not be displayed. Since the simprosys app is regularly refreshing itself and refreshing content, this repeats itself again and again.... you can't keep manually correcting the same issues that are created by their buggy app. You'd spend your entire work week, each week, doing this if they don't fix these bugs and admit to themselves their app is not working properly.
LoveSpoon Candles, Inc.
I have been using this app for a few weeks now for google shopping. I am also paying them to run my ads. They said they would send me ONLY quality, my bounce rates for the last week for paid ads is 77%!!!!!!! This is by far the worst I have ever seen! Then they had the nerve to blame the speed of my website. My website speed for mobile is 75 and 96 on desktop! VERY DISAPPOINTED! I asked them to start all over from scratch. Let's see what they do. I will keep everyone posted.
I tried to use the App their technical Support was horrible I will not recommend this app to anyone
I added a lot of data to products in bulk, great... until it disappeared without explanation! Contacted support for assistance and they did not even respond. Total WASTE OF TIME
Ne sert a rien du tout. vraiment nul. a peine les produits relier au merchant center que mon compte est suspendu pour declaration trompeuses (et leur sav ne repond jamais donc aucune solution) A eviter
Poor, confusing instructions. Too many fields that must be completed outside of app. I've seen faster, better support.
Useless app, they never help me, all the work is manual,, nothing different than contact google support team for free, why to pay this app for nothing.