Simprosys Google Shopping Feed

Customer Service support is slow or non existent No Chat support all by email still waiting it has been 2 days to resolve my issue only one response by email

Just a low quality app. Hard to use. Looks like it was made in 2012. Support non-existent. Trying to figure out how to use it with no resources is a nightmare, and now merchant center is going to be suspended soon.

removing products from merchant while am runing ads and noorders for 2days to aprove charges manualy

The app has some really good features, perhaps a bit klonky and pretty tired and outdated in design and layout, but the biggest 'no' is that nearly none of the feeds actually work with Google ads. Always full of errors that are not related to the Shopify listings missing any details but to errors in the app structure; tags, GTIN and categories don't assign to the right place in google settings. Support is poor and never seem to respond.

Most of my products never showed up in the Merchant Center and the ones that did were rejected because of formatting errors. This is odd since they worked fine with the built-in Google Ads plugin that Shopify provides. I tried contacting tech. support before giving a bad review, but its been several days and I didn't get a response.

It's ok. But I've had issues since also using the app for my Facebook product feed. 1) You are forced to use your SEO title & description for the Facebook feed, which looks super messy when tagging products in your Instagram shop. (The developers say there is a workaround using supplemental feed, but this is not very robust and requires manual updating every time you add new products etc.)
2) Since using the app for my Facebook feed, I can no longer send requests for user generated content to be featured in my Instagram shop. This is a huge minus for me.

i used this app for a couple of months, because i felt it should help maintaining google shopping campaigns. it does somehow, but usage is not pleasant, especially when you work with custom tags, however i realized that the app does update the google merchant center daily which make the campaigns go down for a few hours, as the products are resubmitted, as this is business critical we decided not to use this app anymore, we cannot afford having our products not available in google for a few hours a day

Getting this app set up was annoying. I kept getting an error while setting shipping rates, and asked for help. Support was quick to respond, but wildly inaccurate. Took two days, and SEVENTEEN emails for them to enter two simple shipping rates correctly.

app wasnt great, support wasnt great either. kept getting error codes, they sent me general help guide which had me in circles.

Unfortunately upon using this app to submit to merchant centre i've had my account blocked for policy violations to do with false shipping information (where when managed manually it was fine)

The app doesn't display any errors or issues but does forward you to a very lengthy fix that essentially involves doing it manually again....