SMPS Google Customer Reviews , 281 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    263
  • 2% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    3
  • 3% of ratings are 1 stars
    9
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient support team, easy installation, and seamless integration. It's praised for its one-time charge model, simplifying the Google review process, and providing a Google Trusted Store badge. The support team is noted for being helpful to those who are not tech-savvy. Merchants appreciate its flawless operation, fast service, and quick problem resolution. The app is valued for its quality features and excellent customer service.

May 13, 2017

it's useless. No google review connected and received.

Jck Trend
United States
5 months using the app
Edited March 7, 2018

I have had this app for 2weeks. The customer is ask if they will accept a google review. The request for review is never sent to the customer. My web team has made repeated request for assistance and guidance. The support team tells my web team it takes about a week for the review to be sent. It’s been 2 weeks and none of my customers have received any request for review. I have 500 products on my site. I do 250K a year on Shopify. Thank God they only took me for 25 dollars
UPDATE: As of Mach 6 2014. I have received 2 reviews in the last 3 days I personally had 6 family members that went onto my site and bought a mouse trap each. All 6 requested reviews at checkout. All were done on the same day.
I have move from one star to two start based on the fact that I can confirm that 6 opted in for review and only 2 received them

Pedchem
United States
About 1 month using the app
Edited February 12, 2020

The app "Google Customer Reviews" doesn't work, we 've been expecting to see our business 106 google reviews linked to the website, asked for a refund, sorry not worth the money :( Still waiting for customer support replay.

Thenetjeweler
Canada
9 days using the app
Simprosys InfoMedia replied February 12, 2020

With this response, I would like to educate other merchants too, Any reviews collected by any other source not covered in the list on this URL(https://support.google.com/merchants/answer/190657?hl=en) will not be accepted by Google. In your case, you wanted to connect your Local Business reviews with the Online Seller Rating program of "Google Customer Reviews".

When you asked for the refund, without any other question, we had approved it. All we need is, app must be uninstalled. http://bit.ly/37pVb9L

We already had approved the refund request around 11 hours ago and within 12 hours of your request. Kindly look at the screenshot.

But, instead of removing the app and letting us know, you preferred to write the review. That too after the gap of 10 hrs from the time we had accepted the refund request. http://bit.ly/2SAIC6i

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