Anmeldelser (9.102)
Afgræns
-
Efter bedømmelse
This app has never worked properly and i end up with a misrepresentation violation from google which suspends my account. Its quite frustrating as google never actually tells you what you have done wrong
Hi there!
Paola here from Shopify. I understand how frustrating it is to not know why your account was suspended due to Misrepresentation. Google does not share with us at Shopify why an account was suspended. Our app only reflects their decision. With that being said, I'm happy to share with some suggestions based on our experience. I will be following up with you through email shortly.
I look forward to chatting with you!
Paola | Shopify
Do what we did. Ditch the google app. Move to a paid app which integrates with Google shopping centre and get support from a proper app developer who can help solve your feed issues. Google wont help you.
Hey! I'm going to send you an email to see exactly what happened, and see if we can get to the bottom of what's been going on here. Please keep an eye out for an email from me.
Cíara | Shopify Support
Shopify Google REFUSED to help me after completely ruining my business and taking all my money. Horrible APP and a horrible fraud company. Please stay away from this APP, for your own sakes and for your company.
I guest Im' joining the crowd of not those who has shopify and google not syncing.
Feeling heartbroken and dissapointed.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
Very confusing. I don't know where to start or end, It would be extremely helpful to show tutorials or break down instructions on how to upload inventory. I'm having to google everything and the only thing I'm getting is a headache. Shopify experts don't even know what to do half the time.
Hi there!
Paola here with Shopify. Thank you for taking the time to tell us about your experience with the Google Channel App. I would love to understand more what is happening on your end to be able to help you get the channel working. I will be reaching out to you through email shortly.
I look forward to chatting with you!
Paola | Shopify Support
Google has the ultimate power over your store. They can decide to freeze your account and there is no recourse. Avoid doing business with Google. They do not tell you why they decided to deactivate your account.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting your store working with the Google Channel.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
It's a pain to set up, it doesn't sync intelligently, there's no guidance on how to set it up, it keeps quacking against the policy, and there's no details or indication of what needs to be changed~~~
I am not able to add Google product category and other relevant data at collection level which makes the whole process of updating a big catalog unnecessarily painful to update.
Hi there!
Thanks for taking the time to share your feedback! Although it isn't possible to add Google product attributes at a collection level, this can be done using the Bulk Editing tool in the Google Channel or by editing the Google fields on the product pages.
I'll be following up with you via email to offer assistance to help you get set up and would be happy to share your feedback with our developers to take into consideration for future improvements.
Chat soon!
Nidhi | Support Specialist
Der Google Merchant Center Support ist das schlechteste, was ich je gesehen habe, ungeschulte Mitarbeiter, die immer wieder die gleichen Antworten schreiben. Es wurden mehrere Center gesperrt, keinerlei Hilfe von keiner der Mitarbeiter zu erwarten. Sie kommen ins Stottern, weil sie selber nicht mehr wissen, was sie sagen sollen, weil sie nur überfordert sind.
Meine Existenz und meine Selbstständigkeit stehen auf dem Spiel, von monatlichen 60.000€ bis 70.000€ Umsatz auf 0€ zufallen und keine Reaktionen von Google und dem Merchant Center Support, selbst wenn der Anwalt schreibt, keine Reaktionen.
Da gibt man monatlich fast 10.000€ bei Google ads aus und bekommt als Antwort warum oder wegen was die Center gesperrt sind, immer das gleiche, Sie können mir nicht helfen, sie hätten selber keine Möglichkeiten.
Selbst in der Google Merchant Community List man nur von gesperrten Centern und das keiner eine Hilfe bekommt und keinerlei Optionen auf eine gute Zusammenarbeit. Ich hoffe, Shopify versucht mal bei Google Druck zu machen, dass es so nicht weiter geht!
Hello there and thank you for the review. I apologize for any frustrations you have encountered. I see that you have contacted our support team earlier this month and have asked them to get back in touch with you to see if they can continue to help you resolve some of the account issues you are seeing. Thank you for your patience and again for the feedback.
old Google Shopping app was much better. This app don't even let us submit our feed to the google merchant account.
Hello Stuff cool Thank you for sharing this feedback with us here. Unfortunately, this is a current limitation due to what counties are supported by Google and I've more information on this here:
https://support.google.com/merchants/answer/160637?hl=en
We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants such as you and for that reason, I'll be emailing you as well as replying to this post. I’ve also followed up with you by email to log your feedback for our development team. Thank you!
Niall, Shopify Support