Rezensionen (9.102)
Anpassen
-
Nach Bewertung
Eigentlich 0 Sterne. GMC Acc gesperrt und Google Ads Acc gesperrt aufgrund der Übermittlung falscher oder teilweise garkeiner Daten, obwohl diese hinterlegt sind. Verantwortung dafür übernimmt am Ende auch keiner. Lasst die Finger davon und zahlt lieber ein paar Euro für einen qualitativ hochwertigen Datenfeed.
App does not save metafields for products. I fill out what it wants and it will not stay saved. This is extrememly frustrating.
the app doesnt open or load. Is there anything you can do? ............................................................................
Hi there,
Vance here from Shopify. Thank you for taking the time to leave a review, your feedback is very important to us. I was able to take a look at your shop and I can see that your Google channel is fully functioning. Glad to see that things are working well now! I'll be in touch via email and continue to offer any further support you need.
Thanks again,
Vance | Shopify
Our products are approved and synced in merchant center through content API, but not showing up in Google Shopping. Google allows free listing, and this app promise us the same, so I do not understand how can we show our products in Google shopping from our Shopify store... We also get warnings of color, size, gender (etc...), whereas we have lots of variants. I read on the Shopify website that it is not necessary to add these in case of having variants, but still we get the error in the google channel and in merchant center... I'm looking forward to hear from the support team, to help me resolve this issue.
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
Unable to use. Instructions by Shopify appear to be inaccurate or out of date across several different pages.
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app.
I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating!
If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful.
Look out for e-mail soon! I look forward to talking to you.
Jonathan E. | Shopify Support Guru
Google doesn't like what I'm doing I guess. I make and sell handmade leather watch accessories, so therefore no gain/mpn available. Faultcode written in solid IT knowledge language I guess, but I started using Shopify to not have to deal with that.. - You need to add a gtin or mpn.
- Google is reviewing your merchant center account. your product will be re- reviewed once your acco...
- Add shipping costs for your product.
- Add a valid gtin.
Hi there,
Nate here from Shopify. Thanks for sharing your feedback in regards to your experience with the Google channel app. We want to make sure that you get the support you need regarding the issues you are facing here. I'll be sending an email out to open up the lines of communication.
- Nate | Shopify
I was working properly with my Merchant Center account since I change to this App and now my account is suspended. Added to this, there is no way of add the field information in bulk via a csv file, for example. Is anyone going to solve these problems?
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us, your feedback is extremely valuable. We are sorry to hear that your account was suspended by Google. I'd be happy to work with you to help provide some next steps towards resolving this issue. I'll be following up with you in an email to open up the lines of communication.
Chris | Shopify
Update*
11 months later I tried again. Google couldn't fix tagging issues, couldn't fix feed issues. Couldn't get verified properly. It got to the point i was being advised to "just leave it" and continue setting up paid ads.
Considering these things affect cpc and many other factors it not smart for the people who built it to tell you to just leave it with errors and obviously not function correctly. Wasted so many phone calls. They couldn't keep appointments straight. They couldn't keep straight what website they were calling about and I guess they have to rebook for a new day if its not exactly the topic and website they are calling about. Oh and they won't rebook for you over the phone on the call. You have to then play email tag back and fourth for many more days before they set a time. But don't expect to get anything done when they call again! They spend the first 5 min trying to get off the phone and convince you to rebook because they thought it was for another domain or something else they are not able to figure out. I wasted so many phone calls and never got anything even started to be set up.
11 months later and still very bad and nothing set up.
older issue below...
Won't connect.. I get an error about billing when everything is perfect. I contact shopify they say its an issue with google. (even though its a shopify app) So I contact google, to my surprise they say it's an app that they didn't make so they can't make changes to it. They confirmed everything is set up correct on their end. So I then contact Shopify again, which isn't easy. They say it's google fault but they have no idea why or any idea what to do. Sigh! I Give up, I can tell there is no actual troubleshooting. It's just a computer illiterate person working at home trying to figure out if this goes to tier 2 or not. Shopify you're useless again!!! Oh and to make matters worse all my products are not approved for no reason just like everyone else. Wasted 2 hours and no fix.. time to uninstall
Hi there,
William from Shopify support here. I understand that the setup process provided you with an error and in troubleshooting that error it sounds like we missed the mark on the level of support you were expecting. I'd be happy to review this with you and I'll reach out to you via email shortly.
Cheers,
William | Shopify Support Specialist
De repente mi tienda se ha desactivado de Google, os he escrito a soporte y nadie me responde. No hay forma de localizar la aplicación en mi perfil para volver a sincronizar los productos y volver a anunciarme, entro en Google Ads y me dice que está todo desactivado y si no respondéis al correo para ayudar a los usuarios en los fallos. Es imposible trabajar y en la época de más ventas.
Awful! Compared to the old version, we've gone from 60-90 clicks a day to 5-7 clicks a day = no sales. Fix it Shopify!
Just to update, we went from plenty of orders a day to with the old Google Shopping app to an order every 3-4 days with this new 'improved' one. Switched to the 'Google Shopping Feed' app by another developer at lunchtime and had 3 orders and 50 visits in the same afternoon. Says it all...