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So I have been using the original google shopping app for long time and without any issues and last few months, I was told that the app I'm using will be discontinued (maybe end of january?). Was told that the original app had too many issues so that is why they are moving to this app. But seems this app has more issues then the previous one and the reason why the first one has issues is that many shopifiers using the app does not know how to bulk edit to comply with google standards. And also talking with google, they are able to override certain errors that show up on shopify. So this clearly unfair to take away the old app for customers who know how to workaround it . I carry roughly 350k items so if it's been working for me for few years then it has to be mostly user error and not the app. I have so many items that percentage of error is higher then most , but mangaed to get it too work. So this review is basically stating to keep the old shopify app. It's quite unfair to just abandon something that was working because so many were not able to workaround the issues and just give up.
It would be fine if it didn't always feed the highest shipping price through to google. Mentioned this to shopify but they didn't seem concerned and told me to look for another app.
Hi there, it's Jonathan from Shopify's support team.
I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them.
While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center!
I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message.
Talk soon,
Jonathan E. | Shopify Support Guru
So this app doesnt work. I have recharged my account with 1000 bucks... how will i get a refund? My products havnt be synced from last 5 days
Got suspended for misrepresentation, did ntohing wrong though. This app sucks unless your goal is to get suspended
Hi LinkLogic,
Thank you for taking the time to leave a review on the app. My name is William and I'd like to assist you with the misrepresentation concern that you have raised here. To do so will require some account specific discussion so I'll reach out to you to discuss that directly.
William | Marketplaces Support Specialist
Shopify
Having major problems getting our products listed with no clear direction as to the reasons why. Not sure where to go from here
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.
Thomas | Shopify
Very sad to see this app not be everything we wished for. The app caused our Google Merchant account and Google Ads account both to be suspended and we just can't get it back cause a lot of issues and we are loosing lots of business due to this. Very disappointing and main issues are due to the information not being transferred over to Google from Shopify in the right manner which causes google to think you are fraud due to missing information... Talked to lots of experts and they all say its because of the Google App on Shopify its very disappointing. Would not recommend it.
Hi G2G Collect,
William here from Shopify, thank you for taking the time to review our app. I see that you mentioned your account was suspended. I'll need to email you to discuss the specific details regarding your account. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
Tragic app, previous version was much better
I had another easy-to-use app. I wanted better but... this app is very annoying to use. To much things to made before use ! ! ! only for persistent and patient users ! ! !
Thank you very much for you review. I'm sorry to hear that this app hasn't helped you work with your store more efficiently so far.
Our aim is to provide tools that make things easier so that you can spend more time focused on your business. I would like to discuss with you in more detail which steps had been causing trouble. To continue our conversation I have reached out via email. I look forward to speaking more soon! -Lizzy, Shopify Support
Just after installation, account suspended for misrepresentation. Now 14 days in and repeated calls with promises of call back .... still nothing and our competitors now have a serious edge =(.
Hi there,
Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I am sorry to hear that Google suspended your account due to misrepresentation. Unfortunately we do not have control over Google's policies, and how they interpret suspensions such as these. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.
- Charlotte | Shopify
If you use 3rd party product feed this will brake it.
If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well.
SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response.
Ogh and be careful with Performance Max campaigns will throttle your ads to click farms.
Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles
Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4.
If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads.
If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect.
Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)